Holly
Haven't received order.
Haven't received order. I live in the UK so I can understand that it can take some time to be processed. I've also received another email that says they have finished processing my order. So have you sent it? I keep tracking the order on the website and it says it's been received in India. The tracking system on the website is confusing and very unclear, I would recommend you change it.
Response from AnimepillowshopJun 15, 2023
Hi Holly， This is Carol from animepillowshop.com. We're sorry to bring you a bad shopping experience, especially in the parcel tracking. Generally, after your order is shipped, we will send you an email of the tracking number. You can copy the tracking number and enter on the site https://www.17track.net/en to check the shipping info. Could you please send your order number to us? So that we can check and resolve the problem better! We thought you may entered the wrong number to get the wrong tracking info. Actually, the 5 digits short number in the email is your order number. The longer numbers is the tracking number. Looking forward to your reply. Thanks, Carol