AniiokiReviews of aniioki.com

Order# AK6776 --- $3,779.00 -- BAD, BAD, BAD experience. Hit and miss response. BUT even with that, you will either get a person with a memory problem OR a new person who wants you to start over with filming the problem. THEN, NOTHING. We asked to return the item and it's now as if they do not exist. Dropped off the planet. We've discussed doing a chargeable and returning the bike to the address on the packaging but WHAT A BIG BUTT FREAKING PAIN! So, now, we are forced to spend over$200, in a brand freaking new electric bike, to replace non working parts. And by the way, add I am typing this out, I just got yet A 4TH response asking for a4TH VIDEO showing the problem. ARE YOU KIDDING? So, or solution is too loose the over $200, order the part and mark it up to a lesson learned, AND find every possible red view outlet to leave a review and hope to save others from this experience OR so that someone who cares within the company, will see the reviews and quickly take care of the problem.

Ordered a replacement headlight, the pictures on their website show the exact same headlight for every ebike they have, but I took a chance. They sent me the headlight I ordered, but it was wrong. The blamed that on the pictures not being updated in a while on their website. They are unwilling to do anything about this. Do not trust this company at all. It's like dealing with a bunch of children that hide behind the keyboard and don't care at all about their customer. Buy something else. If Aniioki wanted to resolve this issue - they would send the CORRECT PART!!!!! and stop changing the way these bikes are built and keeping out dated pictures!!!!

Worst company I’ve ever dealt with less than 60 miles on my bike half of which was me holding my phone in one hand trying to record the lack of torque they sent me three controllers a motor a throttle they agreed to take it back. I missed their three day window of return and found it on my porch. It’s been in the box ever since to be honest, it’s not worth the box that came in…. UPDATE after a year of they offered to Work with me. I sold it for $500 bucks two weeks ago. You guys are horrible horrible horrible

I bought Aniioki A9 Pro Max from Amazon. However after two weeks, while i had my kid on child seat, the bike stopped at the middle of the traffic while we were on a hill. Since it had password to turn on the bike, we stuck at the middle of the road. You cannot ride the bike with the pedals, without an engine, due to it's weight. All traffic stopped for a while, i entered the password and restarted the bike and pull it to right side. And run the bike again however it stopped again after 15 seconds. I restarted again and it stopped again in 15 seconds. So i remove the password and ride back home by restarting at every 15-20 seconds. I reached out to the seller. They accepted their fault and offered some part changes and gifts however i didn't accept since i didn't want to risk my kid's and my life with that bike again. I could not able to ride it without a fear since i ride my kid to her school everyday. The seller told me to return it with the original box however i didn't have the original box. Then they said me to put in a suitable box. Due to the dimensions of the bike there is no suitable box in the market. I covered it with moving blankets, two layers of cardboards and industrial stretch film. I gave the shipping dimension but the seller told me that FedEx would not accept this package because of it's shape. I personally went to FedEx and learned that there was no issue to ship. Then Aniioki told me that they would deduct the box cost from my refund. Amazon said that Aniioki didn't have the rights to that. Now i will process a pecuniary and non-pecuniary damages case with my attorney. Pecuniary damage for the bike and non-pecuniary damage for risking our life. Aniioki is very shady about aftersales. Don't believe the paid partnerships that you see on IG or Youtube. That was my 4th bike and i regret not to buy a bike from a reliable brands such as Lectric, Radwagon etc. Stay away from Aniioki to not risk your life and deal with cheap product and cheap people.

had the bike for 7 weeks it worked for 3 weeks (300miles) 4 weeks i been w8 for parts and its still dont work they wanted....been in contact wit them but they just stall been waiting now for return label and money back but nofing happens. or nr. AK3200. just like thecoment that they fixed it they sent more parts that dont work bike is still broken

I just bought a aniioki pro 8 daul motor e bike . and IV have had nothing but problems with this thing . 1st- the 24 code came up at 35 miles. And kept shutting the back motor off. I found out that when I move the controller it would start again. Then the controller got so hot it just quit all together. They are sending me a new controller. 2nd- then the selector clamp broke. The bike came with the bolt missing on the right shock. I had to take the shock apart to attach the aluminum rod to the upper part and put a bolt on the bottom boot. The shocks knock so hard at feels like they are going to brake.i put more air in the left side and adjusted the right tentioner and didn't make a difference. The front shocks are terrible. IV been contacting them but they stopped responding.i just want the issue's taken care of.please aniioki contect me. Help me change to a 5 star.