AngelSenseReviews of angelsense.com

I called back in july to get all the information i needed to order my son a device. The lady was really helpful. She stated to get started i would pay 59.99. The device was 19.99 and the first month was 39.99. And 39.99 each month. She forgot to state that it was a promotion that ends in july. So i call beginning of august either the 1st or the 2nd instead of getting someone to help me order a device i get someone who wants to take my information so someone can call me back. I asked if there was any way i would be able to talk to someone as i was ready to order the device. They stated i could hang up try to call again and see if someone would pick up. I didnt leave them my information that time as i was trying to get ahold of someone that could help me order a device and not just take my information. so i hung up called back got the same people who wanted to take my info but couldnt help me order a device. So i thought maybe ill try tomorrow and hopefully someone will answer that can help me. I called back aug 4th and again got the same people so finally i decided to give them my info i was told i would get a call back within 24 hrs. Never got that call back. Called again a week later again got the same people gave them my info again they stated i would once again get a call back within 24hrs. 2 days goes by and still no call back. So i called again today FINALLY someone answers that can help. Or not help at all. I was ready to order the device, again thinking to start it would be 59.99. She lets me know that to start today it would be 98.99. I explained everthing i went through just to finally get a hold of someone to help me. She then states that sometimes if its a couple days past the promotion that angelsense will honor their promotion. I asked if they would still honor it for me for 1. When i called and got the information they didnt state that it was a promotion that ended in july. 2. I had been trying to get ahold of someone since aug 1st or 2nd. Angelsense has me documented since aug 4th and i barely get ahold of someone today aug 12th. She then said "no they would not honor it for me, and that they cant have that promotion forever because how would the business make money." she then stated "we all have autistic children and i understand" but when she said it, it didnt sound like she was sincere it sounded like it was something she was supposed to say, she sounded like she was ready to hang up with me. I feel like for all the hassel ive gone through just trying to get in touch with someone to order a device is ridiculous! Then to get someone who cant even see what they can do to help me is very frustrating. My 5 yr. non-verbal autistic son took off this summer from his grandmas house luckily some lady seen him running through the streets pulled over and grabbed him. He had made it 8 blocks away.not knowing where my child is or even where to start looking is the worst. That was the scariest 15 mins. of my life. Im really trying to prevent something like that from ever happening again . So when i seen angelsense and looked into it i was excited to keep my son that much safer but when i was ready to order the device and get started, to have your customer service make me feel like angelsense is more interested in making money than my childs safety after the run around ive been through trying to get started is very disappointing to say the least.

No one ever picks up the phone no matter when or how many times I call. I could not get my daughter to wear this for a long time. Giving up because it is not worth the trouble. Unfortunately I had to keep trying for longer than a month. I have to cancel but I am going to go the hard route of talking to my credit card company to block their charges.

I bought the device for my 4 year old wandering ASD son. 1) took two weeks after ordering to receive the device. 2) read the fine print you are signing up for a one year agreement at 40.00 a month. (480.00 per a year) just a side note it's expensive. 3) I signed up for one free trial month but was charged in full at the time I ordered the device for both the device and the gps/cell service. Side note they start this supposed 30 day trial the day you order it but I didn't receive the device until two weeks later. 4) I decided not to keep the device because it's to heavy for my 29 lbs son and because it did not function as advertised while he was at school. 5) called the company to return the device, I told them why (weight, function and monthly cost). Was given the run around before being told I'll receive an email with return instructions in 5 days. Really why so long! 6)called them on the 5th day to ask why I have not received the instructions yet. They didn't answer the phone and I called 3 times left messages and sent an email. No one called me back but I did finally get an standard, blanket type email with instructions. 7) I had to pay to return the device and it was expensive because they recommend tracking with signature. 8) I had to call them again because the company signed/recieved the package on 7/28 but didn't send an email or call me that they received the package and will process my return. Again no answer and I left messages and sent an email. I didn't receive a response until a week later where I got again a blanket email stating they received and processed and send the returned funds. I've checked my account the last two days and still have not received the money they shouldn't have taken in the first place because of the free trial month. 9) just called and left another message because again they didn't answer the phone. I still have not received my money back. If they don't answer basic customer calles, are they going to answer during an emergency if a child needs to be found and the gps is not working!!!!! I would not go with this company.