Erika M.
Great product, horrible customer service
I really like the product, I feel that my daughter is safe while she is wearing it. The customer service is completely lacking with this company. I had an issue with the product, it took 4 days to get a call back, even though my issue was escalated, the person who took my call said she had just been hired 2 weeks prior. Also, to make payments it is extremely difficult if you don't have a Paypal account. If you want to pay every month, they will want the full year payment, because they you cannot make individual payments unless is Paypal or you giv the company permission to deduct every month. I personally don't like any companies going into my accounts.
Response from AngelSenseOct 30, 2015
Hi Erika, I am so happy that you are enjoying your AngelSense device. I appreciate your feedback and apologize for your negative Customer Care experience. Your feedback is key to help us learn and improve. As a result of our busy Back to School season, we have increased our staffing levels, agent training and refined the metrics around how we evaluate our Customer Care team. We have seen marked improvements in our response times and quality of our responses. Billing self service is one of our top enhancement priorities and we expect this to be available within the next few weeks. This will enable clients to update and manage their billing preferences right from the AngelSense App. We currently offer a monthly payment via credit card or PayPal. Thank you again for sharing your experience. Valerie AngelSense, Head of Customer Care