Andes STRReviews of andstr.com

I’m very happy with Andes STR managing my property — they’re excellent at pricing, communication, and maximizing revenue.

AndesSTR has been an amazing partner from day one. They helped me find the right apartment and have managed it as a short-term rental ever since. I moved abroad two years ago, and honestly, I haven’t had to worry about a thing. Their team handles everything—guest communication, cleanings, maintenance, and pricing. They also list the property across multiple booking platforms (not just Airbnb), which has helped maximize visibility and keep occupancy high. What I appreciate most is how easy they’ve made it to rent out my place while living overseas. I’ve been able to earn solid income without the usual stress of managing a property remotely. Highly recommend them if you're looking for a trustworthy and proactive management team.

Santiago, Chile. I’ve had a really disappointing experience with ANDES STR. One of the biggest issues is that they operate as a large company but use platforms like Airbnb, which are meant to foster more personal, host-to-guest relationships. There’s no real human touch here — it feels completely automated and cold. When I had problems (like not having internet), getting help was nearly impossible. I messaged through WhatsApp and was asked for my reservation number multiple times, even though we’d already been chatting about my ongoing issues. No one took the time to actually look at the chat history or recognize me as a guest. And to top it off? No response for hours. It’s completely unacceptable, especially when you're paying for a place that’s supposed to come with reliable amenities and service. I would strongly recommend avoiding properties managed by ANDES STR — especially if you value clear communication, human support, and a true Airbnb-style experience.

The house was gorgeous and very spacious and clean. My family and myself had a wonderful time. They were quick to resolve any issue we had. Will definitely book with them again!

I guess this is a common complaint from this company, but DAMN! The stink of the house made the kids cry, or just a natural reaction of eyes watering from the pungent odor. The place was dirty, but there was no specific source of the odor, the smell was just baked in. There was a lone plug-in air freshener, it was empty. It fought to its last drop, but it was overwhelmed. All rooms reeked, both floors, no escape. Opening doors and windows didn’t help, we had to leave. But it’s Andes STR “customer service” that truly stinks. They wouldn’t refund, they expected us to sleep in someone’s else’s filth and pay for it. Obviously, I wish I read the other reviews first. Hopefully if you’re reading this, it’s not too late for you to avoid or cancel. Also, do not expect your stay to be different because it’s loosely associated with JW Marriott.

The house we stayed in is the best and most fun place to stay in Orlando. The experience is worthy of Disney parks. Each child can choose the room with the theme they like the most. From the princess room to the Star Wars room, the children loved it. The adults had comfort and luxury in the decor of the other rooms. Space and things to do, such as game rooms and an incredible pool made our trip even more wonderful. Now it is our address in Orlando for the holidays, thank you very much.

Great property in the Orlando area. Unlike some of the other reviews, this place was clean, well maintained and had no issues with the property or amenities at all. The team at Andes STR helped with all questions prior to arrival and the property was perfect for large family and friends. Clean rooms, pool and tremendous location. Great experience with quick responses from the team.

I traveled to Chile from Europe on a very tight schedule, with barely any time to meet people or complete my important plans. I arrived at 5 pm, expecting to quickly drop off my luggage, shower, and head out. To my shock, the apartment hadn’t been cleaned after the last guests—dirty sheets, wet towels, and trash everywhere. I contacted the host, who assured me they would send someone to clean “immediately.” After an hour with no follow-up, I reached out to Booking, who told me they couldn’t cancel because the host was "offering a solution and not denying the service". The host had claimed a cleaner was on the way, but by 8 pm, no one had arrived. When I called again, they admitted they were still looking for someone, saying it would take longer due to the off-hours request. With no resolution and no way to cancel without having to pay from my pocket for a new rental, which was out of my budget, I had no choice but to wait there. I couldn’t leave my belongings or start my plans, so I embarrassingly had to host a guest in the dirty apartment, surrounded by uncleaned sheets and rubbish hoping for the problem to be solved. Finally, at 8:30 pm, a single cleaner arrived and took two hours to finish (10.30 pm). Since it was an emergency call, they arrived without towels, so we couldn’t shower after such a long trip. That night, the host promised towels between 8-9 am the next morning, but they didn’t arrive until the afternoon, forcing us to wait around once more. The TV was not working, the announced pool was closed due to the off-season which was not advertised. The host offered a mere 30% refund for one night, which felt insulting given the time they cost me and. I rejected it but they ignored my demands and still processed it with Booking. My limited time to see friends and family was lost to hours of waiting, misleading updates, and a lack of accountability. It was a frustrating, disrespectful experience that disrupted my entire stay.