Andes STRReviews of andstr.com

This company is extremely unresponsive. They refused to communicate an extreme issue which caused them to charge a card they had ZERO PERMISSION to use. I had to escalate to my bank. They are irresponsible, scamming ppl. The space was completely run down & the area does not match the pictures. Do not book with these ppl.

Several days after checking out of an apartment from Andes STR in Santiago, Chile (booked via booking), we were falsely accused of having stolen a kitchen cup and were told we would be charged for it. This claim is completely unfounded. We barely used the kitchen at all and certainly did not break or remove any items. When we asked for proof, none was provided. Instead, they hid behind a generic “agreement” signed at check-in. Booking was unable to resolve the situation. This experience raises serious concerns about how this company operates. To make matters worse, when we originally tried to pay, our bank flagged the transaction due to prior issues linked to this company... We strongly advise avoiding any properties managed by Andes STR / Andstr.

Horrible experience my first time in Miami Florida from North Carolina.. place looked nothing like online photos, it was dark, damn, wet, smelly, filthy filters and o got throat blisters within an hour from mold spores.. left after a few hours and they refused to refund me so my bank did .. horrible.

al revisar las opiniones ellos cobran directo en tarjetas de crédito o debito, posterior a tu reserva indican un posible daño en las instalaciones y realizan cobros sin autorización ya va mas de algunas personas afectadas, atentos a no caer con esta empresa en booking o airbnb

Pyramid scheme Airbnb company who will nickel and dime you. Bad services (no shampoo or body soap), bad check-in and check-out times (much worse than 11AM/3PM industry standard), and will get your reviews removed on Airbnb if you write about this. Don’t stay with them!

En el edificio de las condes 8550, pasamos frio, a pesar que decía calefacción, ésta no se podia regular. Tuvimos que dormir con ropa. Nos dieron solo una llave a pesar de que eramos dos adultos que salíamos a trabajar separados. Fue muy difícil y poco agradable. El contacto de la empresa solo decia “lo siento, es responsabilidad del edificio no nuestra” nunca hicieron gestión para solucionar eso, excepto que trajeron un aparatito chico que tiraba aire tibio y hacia mucho ruido. Muy ordinario

My graduation/Vacation was a nightmare. July 8 we were supposed to check-in at 4pm and did not check-in until about 4:30. Their website claimed they would send me the access code to enter the home 24hrs before arriving. I had to reach out to them to get it. When entering the house the chairs to the dining table were the 1st thing my guest noticed. They are peeling and dirty (those chairs should be thrown in the dumpster or cover them with chair covers). The house was dirty, filthy (we wiped the countertops off with bleach wipes and the countertops appeared not to have been cleaned in awhile. On the same day (1st day) one of my guest sat on the bed she chose to sleep in and fell through it. There were not enough bed slacks (they were missing) to support her. We immediately reached out to owner about the findings. Most of my guest TVs did not work during the ENTIRE stay. The 1st Master bedroom had MOLD in/on window seal. The only way we found the mold because it was raining inside the home on window seal (we raised the blind and saw it). We did not utilize the 1st Master bedroom for the 1st 3 days because of the MOLD. They sent the cleaning crew (2 women and a man) to clean the window seal in 1st bedroom with a few other things supposedly. We showed Jennifer (property manager) the Mold and she claimed they fixed the window before but didn't know why it was still raining in it. Can you imagine the many people who have stayed there and inhaled it. There were 2 guest who has an autoimmune disorder who was nervous about staying in the house. We started seeing roaches (by the way someone left a can of roach spray on the porch for us the last day we were there but we started seeing roaches the 1st day). 2 to 4 ceiling fans didn't work. The maintenance man said the owner need to get an electrician to address that situation. We started seeing alot of ants, small bugs (one of my kids killed a bug in her bed which caused both kids who shared that room did not want to continue sleeping in there). There were spider webs behind bathroom doors. The ENTIRE house was/is FILTHY. The carpet and walls are filthy and we have puctures and videos to back our findings. I have no clue why they have a high rating. I was wondering can they go in and change people's reviews. I was about to cook breakfast in a pan and it looked like mold had settled in that pan. The pan was extremely dirty and should've been thrown away. We found food on unused utensils, a few drinking glasses were not cleaned. We made the host aware of the FINDINGS. Even though the sent a few people out to address some of the issues they were NOT ALL fixed or addressed properly. One of my guest heard Jennifer on the phone with a lady who said, "they need to take to a chill pill before they make us look bad" My response to my guest "this house makes them look bad" I don't know why this home is listed on Airbnb. If you don't believe me, check it out for yourself. This was my graduation (MSW) and vacation and I was highly upset, hurt, disappointed and embarrassed. "WHAT A NIGHTMARE"Even the kids were ready to leave this home. PLEASE DON'T LET THE PICTURES ON THE WEBSITE DECEIVE YOU. THEY WERE TAKEN WHEN THE HOST 1ST POSTED ON AIRBNB BUT NOW EVERY PIECE OF FURNITURE, UTENSILS, EVERYTHING IN THAT HOUSE SHOULD BE THROWN IN THE CLOSET DUMPSTER. WE NEED A FULL REFUND FOR STAYING IN THIS DUMP.

Santiago, Chile. I’ve had a really disappointing experience with ANDES STR. One of the biggest issues is that they operate as a large company but use platforms like Airbnb, which are meant to foster more personal, host-to-guest relationships. There’s no real human touch here — it feels completely automated and cold. When I had problems (like not having internet), getting help was nearly impossible. I messaged through WhatsApp and was asked for my reservation number multiple times, even though we’d already been chatting about my ongoing issues. No one took the time to actually look at the chat history or recognize me as a guest. And to top it off? No response for hours. It’s completely unacceptable, especially when you're paying for a place that’s supposed to come with reliable amenities and service. I would strongly recommend avoiding properties managed by ANDES STR — especially if you value clear communication, human support, and a true Airbnb-style experience.