Andrews Federal Credit UnionReviews of andrewsfcu.org

Long term customer with a credit card and savings account. I hadn't used the credit card since 2018, so I wrote to close the account. No communication from them since 2018. I was told that they began charging me $5/month to maintain the account (never notified of this) until the balance was zero. Some might call this theft.

Have unfortunately had nothing but negative experiences with AFCU since becoming a member. Am in the process of closing my accounts with them and transferring to Marine Corps or Navy Fed CU. Any time you have even a slight issue with your account, nothing is resolved until you call them again and again until they just get tired of hearing from you. Customer service sound like they just woke up when they answer the phone. I would never recommend this credit union to anyone. Oh and my checking account was hacked ($$$) and it took them 2 weeks to get the funds back into my account. Not acceptable.

I visited the Hainerberg (Wiesbaden) location and had a very pleasant experience with Danielle. Danielle is knowledgeable, professional, and has a wonderful attitude! She ensured my questions were answered to my satisfaction and provided excellent customer service. I hope she is recognized as a valuable asset to the AFCU Team! Thanks Danielle

I only have a personal credit card with AFCU, because at the time I applied, they were the only financial institution that offered a chip and PIN card. I found their interest rates to be fairly reasonable. In the past few years this has gone downhill. I had an inquiry about my interest rate and called the number on my bill. I called the number on my bill, and was connected with a very sour, uneducated, disinterested woman who was apparently having a very bad day. She took my account information, then told me she couldn't help me, but had to forward it to some department at the credit union itself, and that they probably would reply within 2 weeks. I told her that was unacceptable, and she began to get mouthy. I did not raise my voice, nor use inappropriate language, but she did. She informed me that "What you not gonna do is talk to me like I'm uninformed"... at which point I disconnected the call and got someone else. IAbout a week passed, and I was contacted by phone by a scammer pretending to be from AFCU fraud department. He knew my name and other pertinent information about me and my account. He told me that there was a fraudulent charge on my account with Apple pay, and they needed to close my account and reissue a new card. In order to reverse the fraudulent charge on my account, I would need to provide him with a code number that he would send in a text message. He almost had me convinced, but his speech was very odd, and seemed as though he was reading from a script. Not to mention the fact that he called very early in the morning, and I was not completely awake. He had called perhaps 5 times, and when I finally traced the number, he was spoofing AFCU's toll free number. When the text message came through, it was from Apple, not AFCU, and through my brain fog, it clicked that this was not right. I immediately disconnected the call. He tried calling back over 20+ times, as I was trying to contact AFCU itself. You cannot speak to anyone at any of the branches, all calls are handled by a call center. The only positive thing was that I was connected with a very nice, knowledgeable young man who handled the situation professionally and quickly. He opened a case and forwarded it to the fraud department, cancelled my card, and issued a new one. He said that there would be some paperwork coming from AFCU that I would need to fill out and return, and that there were no charges to my account from apple, only attempts. He verified the last transaction with me, and it was one that I had made. I did receive my new card, but never received any of the paperwork they mentioned. I contacted the call center again, and the agent said she didn't know anything about any paperwork, and just "don't worry about it". So far, there haven't been any issues in that regard. However, now every time I make a transaction online with the card, it gets declined, and I immediately receive a text message from AFCU fraud department asking me to verify if I made the purchase, that they suspect fraudulent activity. Luckily, I don't use this card that often, and I still have to call the customer service center, and verify that yes, I made this charge, I'm going to try again, please unblock my card... Etc. Why weren't they this proactive when I actually was being scammed by the apple scammers?? I still have yet to be contacted by a representative from the credit union itself or the fraud department. I can't help but wonder if my scam experience was an inside job... It's difficult to deal with these people with a credit card, I certainly wouldn't want to use them for regular banking. I used to have a favorable opinion about this company, but leadership or something has drastically changed, and it has been for the worse. I do not recommend them.

I recently applied to Andrews Federal Credit Union and submitted all required verification documents. The website indicated a response time of 24-48 hours. However, it has now been more than 48 hours, and I have yet to receive a response. In my attempt to seek assistance by calling member services, I encountered further disappointment. Not only were they unable to provide any helpful information, but they also simply advised me to continue waiting. This experience has left me dissatisfied and frustrated. The misleading time frame and lack of effective customer service are disheartening, especially considering the numerous alternatives available. While I understand that delays can occur, clear communication and honoring promised time frames are crucial in maintaining customer trust. As a result, I'm left contemplating whether Andrews Federal Credit Union is truly the right fit for my banking needs.

Untrustworthy, shady, deserving to be reported to the Fair Trade Commission. Rips off customers by short paying the agreed CD rate. No real customer service, just a call center, which is not allowed to conduct any of business transactions or inquiries. You have to wait for a call back from their accounting department and that call back never comes. The worst credit union I ever encountered. Do not recommend them for any of your financial needs.

Don’t bank here! They have no clue what a bank is or should do. Mistake after mistake. Dinged my credit for no reason - I had fraudulent credit charges which I disputed, and were taken off. I then closed all accounts with them and then they notified the credit reporting agency that there had been a non payment. I haven’t used that account in 5 years!

Everyone, please be careful when dealing with Andrews Federal Credit Union. I have a short sale, actually the only part of the deal that is short is the second trust. In the last few weeks they got bought out and the loan is serviced by someone else now. Total unresponsiveness, promising to get the approval letter to me for weeks. Passing the buck back and forth between both companies. I am so fed up. I think they want to see this home go into foreclosure!!!!!!!! #andrewsfederalcreditunion #totallyunresponsive #andrewsfederalcredituniondoesntcare #andrewsferderalcreditunionpassesthebuck