Andrews Federal Credit UnionReviews of andrewsfcu.org

My account was hacked. The branch manger accused me of lying based upon my age, insinuating I gave permission for the purchases.

Don't waste your time!! This company may have decent rates but their customer service is without a doubt the worst experience you will ever have. I am appalled to say it lightly. Shocked and disappointed with ny experience. They purposely make automatic payments impossible to setup. What a dishonest way to make money by preventing you the convenience of setting up automatic payments. Gross negligence on their end. Take your business elsewhere and thank me later.

I got a great new auto refinance rate with Andrews. I ended up getting this set up with a third party (Gravity Lending), as I tried for two weeks to talk to someone and couldn't get ahold of them. They have a .25% rate decrease if you set up automatic payments, too. But, then, I got my "welcome" letter, which was meant to help get me signed up with online banking. After two very frustrating days trying to get automatic payments from an external account set up, I finally did so. (If you try to call and chat with someone, you'll get on hold music forever until the system will literally tell you that all agents are busy and to "call back" at another time). I was happy I finally figured out their online banking system which is not user friendly at all. But then I realized I had two payments taken from my bank account this morning. Apparently there was an existing automatic payment, which was already set up, but I couldn't see it or access it online. I finally was able to chat with a real person (first time ever!) in their online banking system, and they informed me I had "internal" payments set up as autopayments (this was news to me!) but I couldn't access those online, nor could they tell me anything about them. Instead, a loans rep would reach out to me in 24-48 hours. I'd already set up a former scheduled discussion with a rep, and the time came and passed for someone to call me. I shared I was a bit hesitant about waiting, once again, for someone to contact me. This rep couldn't tell me 1) if I had any other payments in the queue, 2) confirm if my own auto payments I'd finally figured out how to set up were now canceled online, 3) or any information about these "internal" auto payments that weren't visible online. I've had bad experiences with sites that aren't user friendly or wait times for other banking institutions. But this is the worst and most confusing experience I've ever had. I truly hope that I can get this figured out soon.

I am pleased to share my experience with Andrew’s s Federal Credit Union, which I consider to be the best credit union I have encountered in my 40 years of life. Throughout my various interactions with other financial institutions, Andrew’s s has consistently felt like family. In fact, I often find myself turning to them for financial assistance rather than relying on my own relatives. Andrew’s Federal Credit Union stands firmly behind its loyal customers, offering competitive rates and a genuine willingness to assist. If I were to detail all the positive aspects of my experience, I would need to write a small book to fully convey my gratitude. I opened my account several years ago and have since utilized my credit card on numerous occasions. With a credit limit of $50,000, I have maxed it out four times and successfully paid it off each time. This card has become my primary choice due to its low-interest rate. Additionally, I appreciate the thoughtful gestures from the credit union, such as receiving statements that acknowledge my loyalty and offer the option to skip the minimum payment for a month, with the understanding that interest will accrue. In summary, my experience with Andrew’s s Federal Credit Union has been nothing short of exceptional. I wholeheartedly recommend them, and I am confident that you will feel the same way.

I have been a member of Andrews FCU for 25 years. I have always had an excellent experience when I needed to contact the bank, but this week, Ms. Arita Perryman went above and beyond to assist me. She sent a personal email informing me of a new, high-yield savings account that pays much better interest than my existing account. We then spoke on the phone, she answered all my questions and then helped me set up the new account. It was great to speak with Ms Perryman, who is knowledgeable, helpful, and able to explain financial matters in language that the non-expert can understand! And I was also glad to speak with a human being instead of an AI robot!!

This is the 3rd time where this location’s ATM machines were are down. I normally come in very early in the morning to make a deposit at this location. I drive a little out of my way to get there then all of a sudden the ATM is offline (both inside and out). I can’t make a deposit and as a result my ACH payments that came in all bounce. I normally can’t wait around until 9AM when they open because I’m supposed to be at work at 7AM. They then want to charge me $35 each bounced ACH transaction and not willing to accept any kind of accountability. This has happened to me 3 times over this month and I’m starting to get FNing!!! frustrated with the telephone representative’s nonchalant attitude. This morning I had to call in late for work then had to go way out to Oakton, VA to their sister credit union (Congressional) to make a deposit. Overall this location has great services besides the ATM but the issue with the Outside and indoor ATMs is a problem. This location needs to get their act together. If this keeps reoccurring I’ll close this account.

I remember my parents setting up my account with them in Wiesbaden DE when we were stationed there. I’ve been banking with them since. But once I became an adult, I started experiencing issues. The customer service was awful. Rude. Never on the same page. Their notes don’t make sense ever. They sound like they can’t be bothered to show an OUNCE of professionalism. When I had fraud on my old account and needed to open a new one, they never processed the closure of my account. Two years later I’m just finding that out when my new account gets its card stolen and I have to report it. It’s been a week of back and forth. No resolutions. Keep declining the disputes despite there being a police report. They keep telling me I owe $192 for the old account charge off. Which makes no sense because I physically paid the woman in the branch back in Germany. Now they’re saying I owe $553. Then took $2,000 from my account! When I asked to fix it they still took the $553. Which makes zero sense as there should be no charge off. When they spoke to the branch in Germany they had to put a hold on the closure of my old account, but failed to inform me. So for two years they didn’t think to tell me. The bank has no sense of organization and runs like a shady business on a street corner. I will never bank with them again and I think the military needs to cut ties with them for GOOD!

I have been a customer for years but the last 5 or so the company has become very very very shady. Unexplained fees, for example $40 overcharged and was told it was the local exchange rate. $40 over official rate. The call center person could do nothing was advised to visit local branch. The online email was just morons who are rude argumentative and when informed this was my business to know the rates, i was told pay or go delinquent my choice. Was rolled over for years CD even though I know I elected to not roll over because I would need the money in 5 years. I got a well you must have made mistake see you 30 days before the CD ends in 4 yrs 11 months. Credit Card had fixed rate of 7% was told to change to better card for higher balance , 10k available not 5k, was told the APR would be "competitive" as always a 19.99% is not competitive and was told re-apply for new card when Feds reduce interest rate. Most of time can not use the card as "fraud watch" comes up for anything over $500 so I must call in and authorize the purchase. I put travel alerts on my account...does not help, still must call from overseas and say yes I am using my card in this country. Annoying as it is EVERY time, even though I notify AFCU them weeks in advance of my travel schedule. JUST AVOID THIS BANK AT ALL COST unless you really have no other options. Save yourself stress and headaches as your are not their concern only your money they care about.