Andrew ChristianShop designer men's sports apparel, swimwear, and underwear including sexy boxers, briefs, jocks and thongs from celebrity fashion designer Andrew Christian, a leading voice in LGBTQIA+ advocacy. Shop now Get $25 OFF! with $100 Or MoreUse Code: 100GET25OFF at AndrewChristian.com**excludes doorbusters, mystery styles, & subscriptions
Andrew Christian (andrewchristian.com) has 260 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Jason E.
Good products great customer service E really appreciate it
Response from Andrew ChristianMar 13, 2023
Thanks for the great review, Jason! We love hearing from our happy customers. We are glad you are happy with the products and our support team! If you ever need any assistance, please reach out to us at [email protected].
Hector Antonio P.
Overall, I am highly satisfied with their underwear and swim wear! I love the accesories as well. Andrew Christian has superb products and I am a repeat customer. However, there were some issues with communicating with customer service and getting a refund, which ended up getting resolved after some back and forth.
Response from Andrew ChristianFeb 16, 2023
Hello Hector, My sincere apologies for the delay in responding to your email. We have been experiencing a higher than normal email volume. I will be sending you a response immediately. Again, apologies and thank you for your pateince. - Andrew Christian Support Team
Alexito V.
Me encantan sus prendas, la verdad la calidad es super buena y cómoda, siempre se los recomiendo a todos mis amigos💕
Response from Andrew ChristianFeb 14, 2023
Hi Alexito, Thank you so much for the kind review and thank you for being the best part of the Andrew Christian family! If you ever need any assistance, we are always standing by at [email protected] Hola Alexito, ¡Muchas gracias por el tipo de evaluación y gracias por ser la mejor parte de la familia Andrew Christian! Si alguna vez necesita ayuda, siempre estamos disponibles en [email protected]
Quintus
These guys are totally invasive. I tried to get them to unsubscribe me from their communications, but the crap keeps coming
Response from Andrew ChristianFeb 1, 2023
Hi Quintus. Thank you for bringing this to our attention. We love to offer special deals and keep our customers apprised of all of our new available products. It is never our intention to be "invasive". Please send us an email at [email protected]. Please use "Unsubscribe" in the Subject line and include all email addresses that you've gotten our marketing emails. We will ensure your emails are removed from our list. -- Andrew Christian Support team.
Brian
I had an exchange with Andrew Christian and I was referred to a WhatsApp number to text. It's been 11 days and they still haven't read the message. I followed up with an email that also hasn't been responded to. The shirt was received but no information if I am getting the next size or what is happening. During this time period, I had exchanges with 2 other companies which were resolved and I received their new product right away. Still waiting for Andrew Christian to read my simple question...
Response from Andrew ChristianJan 24, 2023
Unfortunately the Andrew Christian Whatsapp customer service number has been discontinued. Please email your order number and description of your issue to [email protected] and our customer service team will be happy to assist you.
Vito C.
Bought the skin jeans soft and makes you feel all warm.
Response from Andrew ChristianJan 23, 2023
Hey Vito! Thanks so much for the great review. We hare happy to hear you love the skinny jeans! If you ever need us, our support team is always ready to assist. Please reach out to us at [email protected].
Steven C.
Really happy with the items received recently, I really like the style and they fit perfectly as suggested by the sizing chart. I've placed orders to the UK on a few occasions and they've been delivered in good time. I had a sizing issue on my first order but customer services were very helpful.
Response from Andrew ChristianJan 23, 2023
Hi Steven! Thank you for the kind review! We are happy to hear that you are enjoying our products. Our customer support team is always standing by to assist and we are glad your issue was resolved promptly! If you ever need us again, please reach out to us at [email protected].
RIMACT
I made a purchase on the AC web site (order 1001481994) on November 27, 2022. According to their tracking info, the goods were shipped a few days later. They spent around 10 days as "exception" apparently waiting for the US custom clearance, and then were delayed due to the flight rescheduling (UPS). Goods reached Spain and cleared Spanish customs on December 19. Apparently first delivery attempt was on 28th of December and the second on the 29th. I was on holidays, out of the country. There are print screens available with all of these messages and phases of shipment. Since then - NOTHING (22 days). UPS Spain has no update and tells me that only SENDER can initiate search. I assume that if there were two delivery attempts that UPS Spain should know where the goods are. My email to AC customer support cs - at - andrewchristian.com has not been answered nor acknowledged. We are getting close to 2 months after the purchase and the goods are still to be seen. I paid for the most expensive shipping option they offered, and this is what I got. Shipping form California to Spain takes normally 5 to 7 days. Avoid AC for your good if you live outside of the US.
Response from Andrew ChristianJan 23, 2023
Hi Rimact. We are very sorry to hear of the experience you've had with the shipment of your order. We would certainly love to turn the experience around for you. I see that you've stated your email has gone unanswered. This is not acceptable. Please be looking for an email from our Management team. We will definitely make this right for you. - Andrew Christian Support Team
