Erika N.
We had our first consult with them in…
We had our first consult with them in mid January. We felt like we were at a sales pitch and not having a conversation about our potential options. UPGRADE UPGRADE UPGRADE! It was not appealing, but it did seem like there were some options that may fit with what we need. However, be aware of all the things (and additional fees) that are NOT included in the upgrades. I would not call them hidden, because if you ask the right questions you will be told that is an additional fee - but you have to know what to ask, they are not forthcoming. We were told we'd be sent a contract to look over that would answer any remaining questions. I had to call and email for a week to get the contract sent. It was very vague, with hardly any information on what we were potentially paying for. Two weeks ago I sent an email with a list of simple clarifying questions to both the advisor and his assistant. I have gotten no response from either. But we do continue to get reminders to sign the contract they sent us. If you are into being upsold, encouraged to pay 10K plus for a product you are not quite sure you understand because the info you are given is vague, and then promptly ignored when you have questions, this is the firm for you! Not impressed. Customer service fail. RE response to this post: Kathy posted response below and called and left a message. I returned her call - two weeks ago - she has not called me back either.
Response from Anderson Business AdvisorsFeb 15, 2022
We appreciate you taking the time to leave your feedback about your sales experience with one of our Advisors. We are reaching out to you to see if we can assign you with another Advisor that would better meet your needs. It is always our intention to make sure prospective clients are aware of all fees associated with the set-up of any entity they have and to respond promptly to questions. It's unfortunate that was not your experience. Again, we will be reaching out today or tomorrow to hopefully still win your business and to provide us with another opportunity to show we can go above and beyond in meeting your expectations. Kathy Lawson Sr. Advisor Manager [email protected]



