AND COReviews of and.co

There are a lot of things to love about And.co, and I have been using it for over a year. However, there are glitches in the functionality that make it not work as advertised. I've now reported 4 of those glitches, and the best they can do is say they've passed it on to their developers and will let me know when it's fixed. Months and months go by and they don't get back to you. Things like my branding not appearing on contracts once I send them through to clients, having tracked time not display in the format you've selected in the editor once it sends through to a client. They also have some limitations with how you can visualise earnings. I asked if it was possible to view a full financial year earnings as %s per client - something we need to do when reporting to the Australian Tax Office. First issue is that they don't recognise the Australian Tax year, second issue is that you can't visualise a custom period of earnings by %. Their customer service told me I'd have to ask my accountant to work it out for me. FYI, I use this software so I don't have to pay for an accountant! What I can say, is that the customer service is pretty quick at getting back to you and the contract & proposal templates provide a great starting point and are easy to customise.

Hands down, the dumbest customer service I ever encountered. I tried to change my email address on my account. The new email address, which I use all day, every day for my business wasn't good enough for their third party vendor software. So I either had to submit 8 forms of documentation, or close down my account. So I've closed down my account. I've used them for over a year now, without incident. But I thank them for saving me $360 in 2021. I post this review using the email account they rejected, just for fun.

Have not used my account, so that's on me, but what is surprising is that they only offer refunds of your FIRST payment if it's inside the 30 days of that purchase, if you would like to request a refund of the most recent, they happily send you to die. Definitely not a solutions for freelancers as they claim.

It's like having 3 more staffs working for me. This helps a lot.

I had very high hopes for AND.CO but its issues have unfortunately only gotten worse. Previously it was easy to still rate it highly, since nobody expects software that is 100% to also work perfectly. But now AND.CO is not really free anymore. They've introduced a premium plan after Fiverr bought them and limitations that make the free version a pain to use (let alone the fact they take every opportunity to loudly advertise themselves to the users' customers, making them look really unprofessional—thankfully the actual invoices are an exception.) I love the overall design and feel of the site and the app, their branding in general is superb. The support agents are helpful and enthusiastic, which is always appreciated. The mobile app is very very limited (cannot even see a list of contacts) and buggy. As an example, it won't let me delete one of the automaticly created tasks. I contacted support, they looked into it and eventually explained how they changed their Backend which resulted in non-deletable tasks for users who created their account before their switch. It's been half a year and they don't even intend to fix it. They told me I can just "ignore" it. How am I expected to pay a high monthly fee for that kind of software?

and.co offered a fantastic servce and promised it would be free forever. Less than a few months later after thousands of people joined, it introducesd a "pro version" and although you can still use it free, you now have to go through the hasstle of "archiving" a client in order to write and new invoice every tiem. It is clear this move is to make the system such a pain to use that people will upgrade. This has to be one of the most horible moves I have ever seen by a business and tantamont to extortion. There are other paid invoicing services out there, use thos. DONT use and.co .