AND COReviews of and.co

Used the Good hotel. Couldn’t get a desk as it’s basically a hotel and only got a table near a power socket was after customers finished breakfast around 10.30. Had to move breakfast plates to sit though. It said coffee was free but staff informed it’s one cup per person from a machine. In the afternoon they put the music up so loud that making calls doing Teams calls became impossible though when I asked reception staff they did ask bar staff to put the volumes down. It’s not a work space it’s just a hotel restaurant area. Such a shame as it’s a nice venue and location.

I have been a customer for years and overall it's a good system. It has pretty much everything you need, and the support is pretty good as well. It's not working great in Safari so you really wanna use Chrome. A little annoying. Where the service falls short is when I wanted to cancel. Sub renewed and within a few hours, I downgraded and asked for a refund, as it wouldn't be using the system anymore (not because anything was wrong), but they refused a refund. That's a sure fire way to make sure your ex customers stays EX customer I am afraid.

There are a lot of things to love about And.co, and I have been using it for over a year. However, there are glitches in the functionality that make it not work as advertised. I've now reported 4 of those glitches, and the best they can do is say they've passed it on to their developers and will let me know when it's fixed. Months and months go by and they don't get back to you. Things like my branding not appearing on contracts once I send them through to clients, having tracked time not display in the format you've selected in the editor once it sends through to a client. They also have some limitations with how you can visualise earnings. I asked if it was possible to view a full financial year earnings as %s per client - something we need to do when reporting to the Australian Tax Office. First issue is that they don't recognise the Australian Tax year, second issue is that you can't visualise a custom period of earnings by %. Their customer service told me I'd have to ask my accountant to work it out for me. FYI, I use this software so I don't have to pay for an accountant! What I can say, is that the customer service is pretty quick at getting back to you and the contract & proposal templates provide a great starting point and are easy to customise.