Michael
The products were excellent
The products were excellent, as always. The holiday promotions provided excellent prices. I would have rated the experience 5 stars based on quality and price. However, my last order had a shipment problem. I placed my order on Nov 26. Anavii shipped the order on Nov 27 using USPS Priority Mail. I was supposed to receive the order on Monday Nov 30. I finally received my order on Dec 10, 10 days later than expected. In the interim, I tracked the package through USPS tracking everyday, only to be told that it was late, with no information on when the package would be delivered. For 12 days, the package bounced from Lexington KY, to Louisville KY, to Charlotte NC, back to Louisville KY, before being sent to Norwalk CT and Stamford CT for delivery. Clearly, the fault rests with the USPS system, not Anavii. However, Anavii relies on USPS to ship their orders. I have recommended to them to use a different shipper. Until then, customers should be aware of the risks and delays having their orders shipped through USPS.
Response from anaviimarket.comJan 29, 2021
Thank you for your review, Michael. We are sincerely sorry for the wait you experienced. After all the delays our customers have been experiencing with USPS service lately we recently added UPS as an alternate carrier choice and added an optional package insurance service. We are glad you came back to order from us again this January and hope to serve you for many years to come!