Alexandre
Poor customer service, ignored my requests on purpose.
I have been a loyal customer to Ampere for 3+ years and crowdfunded many of their products. Last year in September I bought an item on their online shop, weeks and months went by without shipping. I asked for a cancellation and reimbursement mid-March, and after them asking me twice over the course of two weeks if I was sure of my decision, and me sending 5 emails asking for cancellation, guess what, the item has shipped? What a surprise! They waited 2 weeks for the item to ship so they couldn’t cancel it anymore. I needed that money back. I am never buying from Ampere again.
Response from AmpereMay 15, 2023
Hi Alexandre! We understand that this review was written quite some time ago, but we'd still like to make things right for you if possible. We were unable to locate your order details on our end, so kindly contact us via [email protected] and our team will assist further. Thank you.