AmovibeReviews of amovibe.com

Response from AmovibeMar 16, 2024

Siamo spiacenti di sentire la sua insoddisfazione. Se non ha ricevuto risposta alle sue precedenti e-mail, è possibile che siano finite per errore nella nostra cartella spam. Teniamo molto al feedback di ogni cliente, quindi la preghiamo di inviare nuovamente i suoi dati a [email protected] con la dicitura "Urgente: nessuna risposta ricevuta" e le daremo la priorità. Ci impegniamo a risolvere il problema e a migliorare il nostro servizio. Grazie per la comprensione e la pazienza. Cordiali saluti. Team del servizio clienti Amovibe

Response from AmovibeMar 16, 2024

Dear Customer. Firstly, we apologise for any inconvenience you may have experienced as a result of our logistical arrangements. We understand that this may have deviated from your initial expectations and we apologise for this. Let me explain what happened and how we can avoid such situations in the future. Due to a shortage of stock in our overseas warehouses at a particular time, and the fact that the goods were being replenished by air and sea and had not yet arrived at our warehouses, we made the decision to ship directly from China to our customers. This decision was made with the good intention of avoiding long waiting times for our customers. Our products are manufactured in China and are typically shipped from our warehouses in the United States, Canada and Europe to ensure quick delivery. Unfortunately, in this particular case, we were unable to meet this commitment. We take your feedback very seriously and hope to be able to make up for any inconvenience caused. We invite you to contact us via our customer service email [email protected] and we are willing to offer appropriate compensation as a sign of our sincerity and the importance we place on your experience.

Response from AmovibeMar 8, 2024

Thank you for your feedback and review of our service. We have arranged for the shipment of your order and provided you with a logistics tracking number UJ285639724YP. You can use this tracking number to track the shipping status of your order on the logistics company's website, the logistics tracking website is https://t.17track.net/en. If you encounter any problems during the tracking process or have any other questions, please feel free to contact us. Thank you for your patience and understanding!

Response from AmovibeMar 4, 2024

We're truly sorry for the inconvenience you've experienced. It's clear we haven't met your expectations, and we're committed to making things right. For us to address your concerns quickly and effectively, could you please reply to this comment with your order number? Additionally, if you prefer a more private conversation, feel free to email us directly at [email protected]. Providing us with your order number will allow us to take immediate and appropriate action to ensure a satisfactory resolution. Thank you for your understanding, and we look forward to making things right.

Response from AmovibeFeb 26, 2024

Greetings! We have promised to resend you a new product, but you did not reply to our previous email asking for your latest address, we would like you to reply to our email with your latest address so that the product can be delivered to you safely. Our email address is [email protected]. We are looking forward to resolving this issue with you. Have a great day!

Response from AmovibeFeb 26, 2024

Sehr geehrter Kunde, vielen Dank für Ihre Bestellung bei uns am 11.02.2024. Es tut uns leid zu hören, dass Sie Schwierigkeiten beim Verfolgen Ihres Pakets haben und die Tracking-Seite nicht geöffnet werden kann. Wir verstehen, wie frustrierend das sein kann, und entschuldigen uns aufrichtig für die Unannehmlichkeiten. Um Ihnen bestmöglich zu helfen und Ihre Bestellung nachzuverfolgen, möchten wir Sie bitten, uns Ihre Bestellnummer mitzuteilen. Bitte senden Sie die Bestellnummer an unsere E-Mail-Adresse [email protected]. Sobald wir Ihre Informationen erhalten haben, werden wir umgehend Maßnahmen ergreifen, um den Status Ihrer Bestellung zu überprüfen und Ihnen genaue Informationen zur Verfügung zu stellen. Wir sind bestrebt, Ihr Anliegen so schnell wie möglich zu klären und sicherzustellen, dass Ihre Zufriedenheit mit unserer Dienstleistung gewährleistet ist. Wir danken Ihnen für Ihr Verständnis und Ihre Geduld während dieses Prozesses.

Response from AmovibeFeb 17, 2024

We're truly sorry for the inconvenience you've experienced. It's clear we haven't met your expectations, and we're committed to making things right. For us to address your concerns quickly and effectively, could you please reply to this comment with your order number? Additionally, if you prefer a more private conversation, feel free to email us directly at [email protected]. Providing us with your order number will allow us to take immediate and appropriate action to ensure a satisfactory resolution. Thank you for your understanding, and we look forward to making things right.

Response from AmovibeFeb 17, 2024

Dear Customer. We are very sorry for the inconvenience and thank you for your understanding. As the Chinese New Year is approaching, our team has limited manpower, resulting in the speed of order processing and customer service being affected. We understand your anxiety about order tracking information and the distress you experienced when seeking a refund. We apologize for the delay in responding to your request due to staffing constraints. In order to resolve the issue as quickly as possible, we will process your refund request immediately and ensure that you receive a timely response. We sincerely appreciate your patience and understanding. If you have already contacted your bank, we will do our best to assist you in resolving any issues involving this transaction. We pledge to take steps to prevent such issues from recurring in order to improve our service. Once again, we apologize for the inconvenience and hope that you can regain your trust in us.