AmourFactoryReviews of amourfactory.com

Response from AmourFactorySep 15, 2021

Dear Michael, Thank you for sharing your feedback. Please, let us comment on the matters raised in your review. First and foremost, our user personal data security level is at its highest, and the entire system is protected by TLS 1.2 and TLS 1.3 protocols which play an important role as encryption protocols intended to keep data secure when being transferred between you and our service networks. You are the only one who has the authorization to make a payment, moreover, the system will ask for the confirmation of the payment. We have also a Billing department working 24/7, so you may always contact us to clarify any difficulties in case you had any during your payments. Hence, we do not charge our users automatically, and you are the one who is authorized to make a payment. As we are the website for communication, we have members from all over the world. They may speak different languages, but you may always use online translators if you have any difficulties in communication. The level of English is also listed on the profiles of our members. We also provide the option to share the contact details of the website. As mentioned on the page with that option, you are provided with the email address and the phone number if it is available. Please, kindly note that we can't force the members to share their contact information. Your communication depends on both of you, and only you are responsible for how it goes on, especially after you move to the email, outside our platform. We do hope that you will find what you are looking for. Please, let me emphasize that we are available 24/7, so if you need any assistance, do not hesitate to contact us via [email protected]. Best Regards, Support Team AmourFactory

Response from AmourFactorySep 1, 2021

Dear Michael, Hello and thank you for leaving your feedback and showing interest in our platform. Please be kindly noted, that our website is completely legitimate, as we work in accordance with international law. Let me please let you know that the required number of credits you use on communication with other members, also we offer services for the fastest reaching of this requirement. Also, please note that it is always up to the member to decide if they wish to share their contact details or now, however, we are always open to help you in solving unpredictable situations on the website and never deny assistance and review each case individually. We'd like to help you with the situation you experienced and provide you with a solution that will work for you. Therefore, please reach our customer support team via [email protected] We'll be glad to assist you. Best regards, AmourFactory Customer Support

Response from AmourFactoryAug 14, 2021

Dear Dennis! Thank you for your feedback, we do appreciate it. It is indeed a pity that you have got a negative impression of the platform, and we would like to clarify a few details mentioned in your review. Please be informed that we have never lied to anyone and we review every complaint individually. From our side, we do not tolerate any kind of dishonesty. In case the investigation results confirm the violation of the rules, such users will be banned on the site. On top of that, we carefully approve all the members to be registered on our website. Our female members’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the users you see in the pictures are the users you are actually corresponding with (such profiles have the label ""Validated). However, if you've found somebody not trustworthy enough, please, specify her ID and explain what made you think this member is not the one she pretends to be. We will be glad to start the investigation regarding this matter. Besides that, our website allows special features for you to dispel the doubts regarding the members’ authenticity and sincere intentions to be here. As an option, you can try sending a real gift to the member and you’ll see her real-life photo holding a present from you. Also, you can set up a meeting with one of our members to be able to meet her in person and make sure she is exactly the one you are communicating with. Please note that we have a real meeting service using which you can have a real meeting with a lady. Surely, the meeting is possible if you both want it and the other member of the platform gives her consent on meeting you. From our side as a platform for communication, we can not force a certain member of our platform to meet you. You can also exchange contact details with a person you like and continue your communication without the platform. You and the other member of the platform can discuss it and exchange emails or phone numbers upon the previous consent of both of you. As a platform, we can not force a certain member to reveal his or her personal data. Kindly note that the exchange of contact details request is free of charge, however, it becomes possible after you communicate with another person on the platform for a while and spent a certain number of credits on your communication with this person. The credits are used by you on the services the platform provides which you can choose yourself. We hope that you have met a person you are interested to talk with on our platform and will request a real meeting service or exchange contact details in order to continue your communication without the website. However, the future of your communication depends only on you and the person you talk to. From our side, we have no influence on it. Best regards, AmourFactory Support team