AmosijoyAmosijoy story began with a simple mission: to create products that make pets and their families happy. With more families raising pets in the city, noticed a gap in the market for pet products that were both functional and aesthetically pleasing. We set out to create a brand that would meet this need, and as a result, we are passionate about providing high-quality pet supplies to our customers.
Amosijoy (amosijoy.com) has 56 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Leni B.
Nothing went wrong. However, better communication between getting a notice that the order was received and a ship date with tracking number/receive date should be more readily available than having the buyer text the company to get the information and wait for an answer.
Linda D.
Love the cat perch but needed a replacement sling seat & went crazy trying to find it- very happy that I did.
Beth
I've still not received my order but I am being hounded to leave a review. Seems like the company would make sure the item was delivered before asking, repeatedly, for reviews.
Response from AmosijoyJun 20, 2024
Hi! We have never sent you an arrival email. Yesterday, we updated your delivery status and sent you an email. We don't know why Trustpilot would send you a comment email. We set the background to send a comment email one week after completing the order. And your package is still on the way now. We will ask Trustpilot about this. Sorry for disturbing you.
Customer
Excellent item!
Cole H.
Excellent customer service. Had an issue with ordering, they did everything in their power to help make the situation right.
Kathleen B.
A very prompt response to my inquiry.
Siri S.
This is my second review. Purchased window perched for my cat a few months ago. First my cat was not comfortable with it due to the stretching of the fabric. He would go there and stay for a short time and jump off. Now he loves it. He sleeps there all the time. So far the suction cups are steady and stay strong. I’m happy with the purchase.
Tanada
09/25/2023 WOW reply is even MORE of a indictment of the THE SCAMER who sold it. is not the person reasonable for the WARRENTY the manufacture is! I do not have any interest in your selling model making the person WHO has no Parts to send me. here is a good example of excellent cust service I have a Aqueon fish tank with a led hood, the leds in the hood started blinking and it was no longer usable i contacted the manufacture and they replaced the hood for no charge, not even any shipping no questions asked. you should aspire to this level of service The talk to the SALES Rep is norting more than a SCAM to shift responiceibly for YOU the manufacture to the seller to DELAY DELAY DELAY I have no hope of you honuoering you ON THE WEB SITE warrenty for life Hello fellow Amazonians Okay two-part review so I purchased this newer model canister filter to replace one that I already had which was a model EPC-850-UV because it had stopped functioning and since I did not want my fish tank be without filtering I purchased this model EPC-1000-UV because it was a three tray set of the original two tray The new filter was very easy to set up and is running just fine and I actually used the original intake and outtake from the first unit since they fit perfectly Okay the Fish happy I am ready to see about replacing the parts that are damaged in the original filter so they may use it on a different tank when I tried to contact the manufacturer directly to purchase parts because I knew it was no longer in warranty this is the email I got from the manufacturer if you consider long-term support for something that is going to be a product you're going to use for many years you may want to consider this reply I got from them in your decision to purchase their product there are many many filters in this price range on Amazon maybe one of the other manufacturers will stand behind their product on there web site it has this: lifetime customer support that means i should be able to buy replacement parts Dear Friend, I'm sorry to tell you that since you purchase the filter from other store, we can not sell it to you even though we have seemingly the same accessories. We cannot guarantee that your filter will work properly with our accessories. Thanks for understanding. Best Regards Sally
Response from AmosijoySep 25, 2023
Hi! Tanada. We apologize for any unpleasant experience you may have. We appreciate your suggestion and will take it into consideration. But one thing we've been saying all along is that we don't know where it came from, just know that you purchased it from an eBay store and you never sent a photo with the AMOSIJOY logo on it. We only received a photo of a broken part, which is why I wrote the "parts look the same" comment in the email. We are definitely responsible for the AMOSIJOY after-sales issue. We send an after-sales email to you. Just send us a picture of the filter with the AMOSIJOY logo on it. We will handle your problems. Sincerely Yours, Sally Your previous email: Hello, I must've missed this response in my list I didn't find it till today I know I did not buy it from Amazon so I kinda need to park because I cannot get Amazon to cover something I can buy from them is there a possibility that the part is available is it not available to I just need to replace it what you thought. Again the part I need is the part that holds the impeller in place as it has somehow become warped or melted and it just is the not working as it should I did try eBay first to see if there was any used ones that I could apart from there doesn't seem to be any thanks for your time Roger
