Sheryl H.
Charges were not clear
Upon returning home from our trip, I received an invoice with charges that were much higher than expected. I reviewed the information I had received when requesting the phone - it was very unclear that there were additional charges for extra days of rental (and how much those charges were), and that an 18% VAT tax was charged as well. I was also not aware that there was a shipping charge both ways. I know there are other companies out there to choose from - I might try them next time.
Response from Amigo U.S.Dec 8, 2014
Thanks for the feedback, however I am reviewing your bill and comments and I would like to respond. The plan you chose very specifically states includes 14 days of rental, you were in Israel for 16 and so you were billed for an additional 2 days. This, as is the VAT policy and shipping rates are all clearly stated on the rates page and e mail confirmations you received. The return shipping fee is only billed if you choose to use the provided label, otherwise you were welcome to ship it back on your own. This too is clearly explained in the instructions provided. No one is above mistakes, i respect that, however Amigo takes great pride and effort in ensuring our pricing and policies are stated well, in easily readable font size and more often repeated. I am sorry you may not have noticed these things, but I implore you to go back to the site or your e mails and review the rates, you will see each of them clearly notated.

