KWIlson
Quality suddenly lacking in product and business ethic.
Unfortunately the item I relied on for years had changed significantly. I stuck with the company, ordered an alternative, unfortunately the item didn't clearly state it was per leg a single item not sold in pairs. I am dissatisfied as while speaking with customer service I find this same "customer's mistake" is a chronic ongoing problem. Ame's solution/offer: for me to purchase additional single leg wear to make even pair, so I could purchase the 4th so I could have the 6th that I thought I had already purchased. AW is not cheaper sold in singles? Allowing customers to repeat this mistake when it's clearly been misinterpreted is bad business. I ended up purchasing Sigvaris cheaper than Ames offers too. This too is where customer loyalty is lost.
Response from Ames WalkerSep 15, 2016
Thank you for your review of Ames Walker. I apologize for the inconvenience you had with you order. We have tried to be sure that all our items are marked as sold in Pairs or Singles (Eaches) we have put this information in the description of the products and also in the titles. I am not sure who you had spoken to about this matter, but if you can recall place let me know. We want all our customer to be satisfied with our service. Again I apologize for this inconvenience. Please feel free to contact me if I can further assist you in any way. Thank you for your time in this matter. Raquel Plimpton E-Commerce Web Administrator [email protected]


