jack F.
was shut down because of bad management
I dont know which one is to blame but by ordering from this company i had to close down a medical rehab pool because i didnt get part on time ..First time i have ever had a part lost .then when ups said they would pay to have another one overnighted the company put us further behind by not sending out another one instead they lied ..we are still waiting for the original one ..part was to be delivered on the nov 1st and its now nov 7..still no part and rehab is still down and losing money
Response from AmeriMerc.comNov 20, 2012
Mr. Fitzgibbon, We are truly sorry you had an issue with your order. The last thing we want to do is pass the buck but we feel it warranted to let you know what happened on this order. The order was shipped by a distributor and it seems UPS lost the shipment. We contacted the distributor on the 5th of November to let them know of the loss and to please get another unit out to you. This replacement was shipped on the 5th and delivered on the 7th. We do our best to get items to our customers as quickly as possible. Sometimes lost packages and damages by the shipping company are beyond our control. I do apologize again for any inconvenience this caused you.