Amerimerc.com - Your online resource for Swimming Pool Supplies and Equipments, Home and Garden Decor, Spas and Saunas Supplies, Auto Accessories and much more!!
AmeriMerc.com (amerimerc.com) has 298 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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scott J.
I'm still waiting. It's been 10 days.
Response from AmeriMerc.comMay 29, 2013
Sir , your order was mailed to you on the 20th of may by united states postal office . we do apologize for the trouble you want through . you did order the pool check test and we do mail them by USPS
Tracey K.
Ontario, CA, United States 21/05/2013 0:27 Departure Scan Ontario, CA, United States 20/05/2013 22:13 Origin Scan United States 17/05/2013 16:53 Order Processed: Ready for UPS Your ad said shipment is made usually same day or next. I purchased pool cover on 5/15. UPS tracking shows departure scan on 5/21. Todays UPS info said delivery maybe 5/28... so MAYBE 13 DAYS? Can't wait to see if your product is a shabby as your service!
Edwardgrove
Hi, I ordered a 5 gal. pail of pool paint on Thursday evening 5/9. I understand that the order was not processed till Friday so I assumed the order would have been shipped on Friday or Monday. I received a phone call yesterday, Friday 5/17, explaining that my order shipped on Thursday 5/16 and I can expect it on Monday 5/20. They claim they tried to contact me earlier in the week but couldnt locate my contact info. to make sure someone would be home to receive the order even though my order online with ALL of my contact info. stated that I was not requiring a signature upon delivery. This is unacceptable to me and my customer who expected their pool to be painted this week. I will not be ordering anything else from AmeriMerc in the future.
Dennis N.
Have not received my order
Lisa M.
Purchased a filter. This was actually the 2nd company I had ordered from to try to buy this filter. First company had sold me the filter, and not bothered to tell me that it was out of stock for 3 weeks. So when I purchased this filter, I called the day after to make sure I was getting it shipped to me immediately. The female sales rep said that it was shipped, but it was coming from the warehouse in California so it may take up to 5 days. After a week, I called again. At this time I was told, after a long wait and a call back 1 hour later, that the filter had not shipped, but it was going to be shipped that day. I insisted that it be shipped over night since the original rep had bold faced lied to me. He said he had to check with the shipping company and could call me back 20-30 minutes later. Did not happen. He called me the next day, and told me that the company had already shipped the item, and could not get it shipped next day. Said it should arrive on Tuesday. Was shipped supposidly on Thursday. Not happy at all. He offered a $10 refund, which frankly was the very least he could do given the circumstance. What would have been better would have been to ship another next day shipping, and a return slip for the the second one that is coming in a week. For a company that says the items will ship out in 1-2 days, and arrive in 5, It has now been a week before the shipping and will be 2 weeks before I recieve the item. Plus many phone calls. Horrible service, and reps that lie
Response from AmeriMerc.comMar 29, 2013
Ms Lisa , we are deeply sorry for the confusion that occurred . please accept our apologies we always try to make sure that our customers are satisfied with our service . again we offered you 10 dollars refund and that does not justify the miscommunication that happend from our part please accept our apologies
Neil G.
purchased an aquaflow pump for a hot tub. when swapping the power cord from the old pump to the new the terminal numbers for the red, white and black wires did not match. I emailed AmeriMerc and never got a reply. took several hours of trial and error to match the wires with the proper terminals. pump also did not line up properly with the heater outlet.
Marsha H.
I received 1 used bag of clips. It was pretty obvious. I guess you realize that I probably wouldn't put through the effort to call and send them back ... hassle. It's disappointing.
Jamie H.
I ordered a winter pool cover you said it would be here in 3 days it has been sitting in New Stanton since November 21 and had not moved apparently because the delivery date you gave them was November 26 its snowing here today hope you got your Jollys screwing me around I also hope the money was enough because i think your promise is not worth a nickle and I will never order another thing from you again,Why is the cover still in New Stanton when it could have been delivered the 23 or 24 Today by the time i get it im sure my pool will be in real good shape Thanks for nothing.
