AmeriFreight, Inc.Reviews of amerifreight.net

they did an amazing job. thank you. i really appreciate it.

Samantha was amazing! She was extremely helpful in explaining the process and kept me posted all along the way. She was very upfront and honest about pricing, and helped me understand the "bait and switch" tactics that others use.

I recently used AmeriFreight to transport my vehicle from Texas to Florida, and I could not be happier with the experience. Samantha was my representative throughout the process, and she did an outstanding job from start to finish. From the initial booking to the final delivery, Samantha was professional, responsive, and incredibly knowledgeable. She took the time to explain the process, answered all of my questions, and kept me informed every step of the way. Her communication and customer service made what could have been a stressful situation completely seamless. What impressed me most about AmeriFreight was their transparency and commitment to customer satisfaction. There were no surprises, the pricing was fair, and the vehicle arrived exactly as expected. Samantha's attention to detail and dedication to ensuring everything went smoothly gave me complete confidence throughout the transport process. In my experience, exceptional customer service is becoming increasingly rare, but Samantha and the AmeriFreight team delivered exactly that. If you are looking for a reliable vehicle transport company that truly values its customers, I highly recommend AmeriFreight. Samantha went above and beyond, and because of her efforts, I would not hesitate to use AmeriFreight again in the future. Thank you, Samantha, and thank you, AmeriFreight, for an excellent experience.

Samantha S. was extremely helpful and kind while assisting me with transporting my car across the country. She was very communicative and did her best to get me the best price possible for the shipment. Thank you!

Do NOT use AmeriFreight. I paid a $200 broker fee for what I thought was a professional service. Instead, they dispatched a carrier (MGC Global LLC) that arrived without proper ramps, resulting in a ramp strike and $2,350 in damage to my 2019 Mercedes E450. The carrier then violated federal law (49 CFR §373.101) by failing to provide a pickup or delivery Bill of Lading and fled the scene. Since then, the carrier has refused to cooperate with Progressive Insurance, and Progressive has now officially disclaimed coverage for the claim (Claim #26-375712381). Despite multiple escalations, AmeriFreight has refused to take responsibility for their negligent carrier selection or even refund my $200 broker fee for a job that was not professionally completed. I have filed a formal complaint with the FMCSA National Consumer Complaint Database. If you value your vehicle, stay away from this company. They will take your money and leave you with the repair bill when their "vetted" carriers damage your car. Order #23978231

Samantha was excellent, very courteous and patient.

This complaint is directed at the complete failure and unprofessional conduct of your transport brokerage service, which demonstrated a blatant disregard for customer instructions, basic business ethics, and contractual responsibility. From the outset, your company failed to follow clearly stated customer requirements regarding the load. Despite multiple confirmations, the agreed terms were ignored without explanation. To make matters worse, the price was arbitrarily increased after initial agreement, putting the customer in an unfair and unacceptable position. Most concerning is the fact that, despite charging the full agreed amount, your company never secured a driver for the load. There was no transparency, no proactive communication, and no accountability. The customer was left waiting without updates while your team failed to deliver the most basic service you were contracted to provide. Repeated requests were made to remove the load from the load board after it became clear that your company could not fulfill the job. These requests were ignored multiple times, demonstrating either negligence or a deliberate lack of respect for the customer’s time and operational needs. Communication throughout this process was unacceptable. The main representative handling the case was consistently rude, dismissive, and unprofessional. Instead of assisting, he created further frustration with his tone and unwillingness to address concerns. Additionally, the assigned broker showed zero responsibility — despite numerous calls from the customer, he failed to respond appropriately or take ownership of the situation. Finally, even after failing to provide the agreed service, your company refused to issue a refund. Charging a customer in full while delivering nothing is not just poor service — it raises serious concerns about the integrity of your business practices. This experience reflects a deeply flawed operation marked by incompetence, poor communication, and disregard for customers. Immediate review and corrective action are strongly warranted, as this level of service severely damages trust and undermines your company’s credibility.

TERRIBLE on every aspect of a business. Find another company that can communicate