FilterBalls
Not a way to run a business
Wish I had read reviews prior to placing order. Slsmn quoted free shipping and 5 - 7 business day ship window, as items were in stock. Confirming order came back FOB shipping point and 7 - 10 business days... and didn't catch the changes. On the 12th day (today) I want to cancel because they still didn't ship, (but allegedly is ready to ship). They will only give me merchandise credit, not a refund in cash which I pre-paid three weeks ago. DO NOT BUY FROM THESE FOLKS.. NOT HONORABLE.. and a tad bit slimy.
Response from American SurplusJul 3, 2025
We’re sorry to hear that your experience didn’t meet expectations. However, we would like to clarify a few points for accuracy. Your order was placed with full visibility into the terms, including FOB collect shipping and the estimated shipping window of 7–10 business days, which was clearly outlined on the quote right next to the signature line. Our records also indicate that the items were prepared for shipment within the stated time frame, and your request to cancel came after the order was already packed and queued for carrier pickup. While we strive to accommodate cancellation requests when possible, once an order has entered final processing, our policy—also shared at the time of purchase—offers merchandise credit in lieu of a refund. This is standard practice in many B2B transactions involving order fulfillment. While we understand frustration can occur when expectations don’t align with reality, we stand by the transparency of our process and communications. Accusations of dishonesty are unwarranted and do not reflect the facts of this transaction. We are committed to resolving concerns constructively and serving customers who appreciate clear terms, reliable service, and respectful communication—qualities consistently reflected in the countless five-star reviews shared here by our satisfied clients.