Angel
They made my process super simple and…
They made my process super simple and easy !
Response from American Service PetsJul 1, 2026
Thank you for taking the time to leave us a review and helpful feedback! We truly appreciate you. 🙌

American Service Pets is a U.S.-based telehealth platform that connects individuals seeking Emotional Support Animal (ESA) or Psychiatric Service Animal (PSA) documentation with Licensed Mental Health Professionals (LMHPs) for clinical evaluation.The company operates through a secure online platform designed to facilitate structured mental health assessments in accordance with applicable federal housing guidance and state licensure requirements. American Service Pets does not issue documentation directly; documentation is provided only by a Licensed Mental Health Professional when clinically appropriate.The process begins with the completion of a detailed online health questionnaire. This questionnaire is reviewed by a Licensed Mental Health Professional licensed in the individual’s state. When indicated, the LMHP may conduct additional telehealth communication to evaluate whether the individual meets clinical criteria for an Emotional Support Animal or Psychiatric Service Animal as part of a broader mental health treatment plan.Documentation is issued solely at the discretion of the evaluating provider and only when consistent with professional standards of care.ESA documentation may be used in housing-related contexts under the Fair Housing Act (FHA), subject to landlord review and applicable guidelines. Psychiatric Service Animals, when individually trained to perform disability-related tasks, may be afforded public access protections under the Americans with Disabilities Act (ADA).American Service Pets provides educational resources to help individuals understand the distinctions between ESAs and PSAs, as well as the limits of federal and state protections. The company does not represent that documentation guarantees housing approval, travel access, or other outcomes, as determinations are ultimately made by housing providers, airlines, and other relevant entities in accordance with current regulations.Operating nationwide, American Service Pets maintains a netw
American Service Pets (americanservicepets.com) has 1,854 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Angel
They made my process super simple and easy !
Response from American Service PetsJul 1, 2026
Thank you for taking the time to leave us a review and helpful feedback! We truly appreciate you. 🙌
customer
Very good service
Response from American Service PetsJun 29, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you and will pass your paw-sitive remarks onto the team. 🐾❤️
George
Very professional and user friendly
Response from American Service PetsJun 29, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you and are glad to hear that you found our process clear and efficient for your ESA/PSA needs. It is always our pleasure to help those who qualify. 🙌
Sydney
was super nice and helpful !!!
Response from American Service PetsJun 29, 2026
Thank you for taking the time to leave us a 5⭐️ review! It is always our pleasure to help those who qualify for the invaluable assistance of an ESA or PSA. 🐾❤️
James L.
very quick and easy to use
Response from American Service PetsJun 29, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback, James! We truly appreciate you and are glad to hear that you found our process clear and efficient for your ESA/PSA needs. It is always our pleasure to help those who qualify. 🐾❤️
Wayne R.
They are the worst I paid for PSA and got ESA letter only. Fought for months and still fighting 4 months later. Go to a more reliable company. All this for. PSA letter and laminated card for my wallet. They even put the wrong name on the dog training course and didn’t know how to change it.
Response from American Service PetsJun 24, 2026
Thank you for reaching out with your concerns, Wayne! We apologize if you have experienced any frustration with our company process. After review of your customer profile in our system, you initially submitted an application for the ESA letter (not PSA). When you called in, our team was able to provide a refund and then place a second application for the PSA instead. You were immediately emailed a link to begin the I Train Academy course. Our team was able to adjust the name on your certificate of training and emailed the new version over to you. Please don't hesitate to reach out during normal business hours at 877-201-2755 if you need further assistance. 🐾❤️
Janice
I was very pleased with how fast I was able to speak to a representative. Very professional, attentive and helpful. Exceptional customer service!
Response from American Service PetsJun 29, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you and are glad to hear that our process exceeded expectations with your ESA/PSA needs. 🐾❤️
Elaine T.
It was wonderful and quick
Response from American Service PetsJun 29, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you and will pass your paw-sitive remarks onto the team. 🐾❤️