Paula
When you look at the page it implies…
When you look at the page it implies that you will get your ESA letter within 24 hours. Later, I never saw it, the social worker told me in a phone call, that it takes 30 days. She was very kind, but also aware that it is hidden about the 30 days. That should have been the first part of the information, not hidden in the lower corner of the page. I was also charged 34.95 for pet training which I did not sign up for!
Response from American Service PetsJul 7, 2026
Thank you for reaching out with your concerns, Paula! We understand how you may be feeling frustrated. While we make every effort to ensure a quick turn around (typically within 48 hours), there are a number of factors which come into play. One factor is your state's requirements. Unfortunately, some states require a 30-day patient-provider relationship before an ESA letter for housing can be issued. This information is clearly stated on our website and through our customer support team. We apologize if you were unaware of your state's regulations, however, this is not something that we have any control over. We do not make the laws, but we do have to abide by them. Any ESA/PSA company and/or licensed healthcare provider that you choose will have the same restrictions for residents of particular states. Additionally, yes, during the checkout process there are OPTIONAL add-on items (such as ID cards, vests, annual renewal, and a monthly training subscription). You do not have to choose these add-ons. As mentioned, they are optional. If you clicked any of them accidentally, we are always happy to help with that! You can reach our team directly during normal business hours at 877-201-2755. 🐾❤️