American Service PetsReviews of americanservicepets.com

I find the American service dog is great and look foward to train my dog a service dog. The letter to very short time and receive it the very first day. I give them 5 gold stars.

I purchased the service of getting an Emotional Support Animal letter for my daughter so she can have her cat with her in an apartment or rental house. The transaction and service was good and professional. I paid with my credit card. After the sale however, this company signed me up for a monthly dog training service, which I was not aware of and did not approve. We don't have a dog. Last week, my daughter got a batch of emails showing the billing for the past year. They had charged my card monthly which totaled over $350. I emailed the company and demanded a refund for these UN-authorized charges. They said only my daughter could contact them because she was the 'customer' even though this was my credit card. When she called them, they shut her down and would only refund the last charge for $30 which had not yet posted to my CC. I called back and asked for additional refund and they refused. The fault is mine for not paying closer attention to this billing and having some faith in a company because I had a good purchase experience. It is unethical and outrageous that a company that services people who need emotional support would betray customer trust and intentionally sign customers up for a service they don't need and without customer approval or knowledge. I understand mistakes can happen but when confronted with the issue and the UN-authorized billing, they did not make it right or even offer meet me half way. I do not recommend doing business with this company.

I would give a zero star if shown. They fraudulently charged my credit card. The web shows they are scammers. You call the number, and they do not answer - by design. When they return the finds back to me I will remove this review.

I explicitly opted out of all the gimmick sales options in my order. Just needed paperwork to get my my dog in my new apartment. I reviewed my order with a fine tooth comb. They have so many popups for service vests and training videos and other unnecessary items. I opted out of all. When I spoke with when doctor initiating the paperwork he again affirmed I was only paying for paperwork . Two months since then I've been billed a reoccurring billing for $29.99 for " training videos "... this company is sneaky, and purposefully deceitful and when I called them for refund they said " we can only refund you one charge " dont you want to train your pet?" Still trying to sell me something I didn't order was not obligated to pay for and that they snuck in as a free grab on my debit card without my permission or knowledge. Just really disappointing and just another business screwing over people and taking advantage of people who are pet Reliant.

These people are straight up thieves. They just billed my debit card after being told no. This is not the first time this happened with them. I had to cancel my card because of them.

Haven't even purchased the service, backed out of the process as 1. I have not adopted my animal yet 2. I wanted to see/know the price of the service before committing, there is 0 transparency and you will not know the price until you are paying it. Since then, I have received countless calls and emails and discounts begging me to come back and finish, DAILY. Seems unprofessional for a business to be begging (quite annoyingly) for your service. My spam calls and emails from weird places have increased tenfold as well. After finding other reviews here, I will 100% NOT be using their service.

For a $100 a ESA LETTER SHOULD BE VAILD FOR MORE THEN A YEAR

It started when I received a very scary letter threatening legal repercussions if I used the letter from last year without paying for the "past due" renewal I never received notice for. Afraid for the possibility of the security of my cats staying with me, I paid for all of it and wound up paying double what I thought I was paying. When I called to request a refund, they told me it couldn't be refunded "because the letters have already been emailed to me." $300 now have me stuck to a company that bullied me into something I didn't want and can't afford.