Yok C.
30 days is too long to wait for a…
30 days is too long to wait for a response
Response from American Service PetsOct 22, 2026
Thank you for reaching out with your concerns! We understand how you may be feeling frustrated. While we make every effort to ensure a quick turn around (typically within 48 hours), there are a number of factors which come into play. One factor is your state's requirements. Unfortunately, some states require a 30-day patient-provider relationship before an ESA letter for housing can be issued. This information is clearly stated on our website (including FAQ section) and through our customer support team. We apologize if you were unaware of your state's regulations, however, this is not something that we have any control over. We do not make the laws, but we do have to abide by them. Any ESA/PSA letter provider that you choose will have the same restrictions for residents of particular states (unless you have already been a patient with the provider for 30+ days). To discuss this further (or to check on your order at any time in the process) please give our team a call directly at 877-201-2755. 🐾❤️