KIMBERLY P.
Didn't fully understand what I was paying for
I didn't like the fact that I had to pay for a product and then wait 30 days not knowing whether or not I would actually get a letter. Also, I didn't realize there would be a letter cost and then a separate doctor fee - your pricing was not easily understandable.
Response from American Service PetsMar 6, 2026
Thank you for reaching out and for leaving us this valuable feedback, Kimberly! We do our best to explain the full pricing breakdown (on our website, during check-out, and in your receipt details), but we apologize if anything was unclear. We continually review our processes to ensure that we are not missing anything important! Yes, there are a few states that have laws requiring a 30-day waiting period before your licensed healthcare provider can issue an ESA letter. If you reside in one of those states, there are notifications regarding this as you proceed through the checkout process. This information is also readily available on our site in the "How It Works" section! Additionally, our customer care team can be reached directly during normal business hours at 877-201-2755. We would be happy to help answer questions and clarify the process further. 🐾❤️