George
Smooth and easy.
Smooth and easy.
Response from American Service PetsApr 7, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you.

American Service Pets is a U.S.-based telehealth platform that connects individuals seeking Emotional Support Animal (ESA) or Psychiatric Service Animal (PSA) documentation with Licensed Mental Health Professionals (LMHPs) for clinical evaluation.The company operates through a secure online platform designed to facilitate structured mental health assessments in accordance with applicable federal housing guidance and state licensure requirements. American Service Pets does not issue documentation directly; documentation is provided only by a Licensed Mental Health Professional when clinically appropriate.The process begins with the completion of a detailed online health questionnaire. This questionnaire is reviewed by a Licensed Mental Health Professional licensed in the individual’s state. When indicated, the LMHP may conduct additional telehealth communication to evaluate whether the individual meets clinical criteria for an Emotional Support Animal or Psychiatric Service Animal as part of a broader mental health treatment plan.Documentation is issued solely at the discretion of the evaluating provider and only when consistent with professional standards of care.ESA documentation may be used in housing-related contexts under the Fair Housing Act (FHA), subject to landlord review and applicable guidelines. Psychiatric Service Animals, when individually trained to perform disability-related tasks, may be afforded public access protections under the Americans with Disabilities Act (ADA).American Service Pets provides educational resources to help individuals understand the distinctions between ESAs and PSAs, as well as the limits of federal and state protections. The company does not represent that documentation guarantees housing approval, travel access, or other outcomes, as determinations are ultimately made by housing providers, airlines, and other relevant entities in accordance with current regulations.Operating nationwide, American Service Pets maintains a netw
American Service Pets (americanservicepets.com) has 1,854 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing1,854 approved reviews, newest moderated first
George
Smooth and easy.
Response from American Service PetsApr 7, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you.
Nadenna
It was a seamless process and they were very knowledgeable and helpful.
Response from American Service PetsApr 7, 2026
Thank you for taking the time to leave us a 5⭐️ review! It is always our pleasure to help those who qualify for the invaluable assistance of an ESA or PSA. 🐾❤️
JAMES HAGGERTY I.
Always great progress, they listen to you
Response from American Service PetsApr 7, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you.
Leticia
I liked the easy to do the aplication
Response from American Service PetsApr 7, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you.
Melissa
Easy to navigate web site, very user friendly, quick responses, and thank you to the whole team for taking care of Diesel, hes the goodest boy!
Response from American Service PetsApr 7, 2026
Thank you for taking the time to leave us a 5⭐️ review, Melissa! We truly understand how important an ESA or PSA is to those managing mental health disabilities. We are thrilled to know that you found our website to be helpful all around! We wish you and Diesel all the best on your journey and are just a phone call away if you need further assistance. 🐾❤️
Tiffany M.
My landlord is saying I got ripped off and the letter and everything I paid for is not enough. I want my money back! Apparently this is not a real doctor! Beware!!
Response from American Service PetsMar 26, 2026
Thank you for reaching out, Tiffany! We appreciate your feedback, however, it is certainly misguided and untruthful. American Service Pets is a legitimate company and we take the services we provide very seriously. We work directly with licensed healthcare providers across the nation. Unfortunately, not all landlords or housing authorities understand the exact laws and regulations surrounding ESA housing accommodations. You can always file a formal complain through HUD (the U.S. Department of Housing and Urban Development) if you feel that your rights under the FDA are being discriminated against by your landlord. We are also willing to work with individuals and their landlords or housing authorities to provide additional forms or documents as needed. Please don't hesitate to give our team a call directly at 877-201-2755 for further assistance. 🐾❤️
Deanna
Went through the entire process just to get denied, not very satisfied with this company and will look else where. I was planning on getting both of my dogs registered also. They say I will receive a refund other than the doctor fee so that was a waste of money. Plus I don't know how long it will take to get my refund. If I knew there was a chance of being denied I would have never went through with them.
Response from American Service PetsMar 26, 2026
Thank you for reaching out with your concerns, Deanna! We understand your frustrations and apologize for any inconvenience that you feel you have experienced. We work directly with licensed healthcare providers. Our doctors thoroughly review each applicant's qualifications and make a clinical determination based on the information they are provided by the individual interested in our services. No matter which company you choose to use, if they are legitimate then there is always a chance of denial. If you feel that this determination was in error and you have additional supporting information/documentation of a mental health disability that you would like to share with us, please give our team a call directly at 877-201-2755. We would be happy to look into any miscommunication for you and relay this information to our partner healthcare provider. We are also happy to check on the status of any refunds issued to you! 🐾❤️
Butternycorn
Going on 2 months and haven’t received anything I purchased. Vest , letter etc. .
Response from American Service PetsMar 26, 2026
Thank you for reaching out with this review and letting us know that you have had trouble receiving your order! We always recommend that you check your junk/spam email folders as sometimes communications from ASP can end up there. Upon verifying, if you have not received an email or your items, please give our customer care team a call directly at 877-201-2755 for assistance. We would be more than happy to look into the status for you and get these concern resolved quickly. 🐾❤️