Isadora G.
The service was very helpful thank you
The service was very helpful thank you
Response from American Service PetsApr 7, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you.

American Service Pets is a U.S.-based telehealth platform that connects individuals seeking Emotional Support Animal (ESA) or Psychiatric Service Animal (PSA) documentation with Licensed Mental Health Professionals (LMHPs) for clinical evaluation.The company operates through a secure online platform designed to facilitate structured mental health assessments in accordance with applicable federal housing guidance and state licensure requirements. American Service Pets does not issue documentation directly; documentation is provided only by a Licensed Mental Health Professional when clinically appropriate.The process begins with the completion of a detailed online health questionnaire. This questionnaire is reviewed by a Licensed Mental Health Professional licensed in the individual’s state. When indicated, the LMHP may conduct additional telehealth communication to evaluate whether the individual meets clinical criteria for an Emotional Support Animal or Psychiatric Service Animal as part of a broader mental health treatment plan.Documentation is issued solely at the discretion of the evaluating provider and only when consistent with professional standards of care.ESA documentation may be used in housing-related contexts under the Fair Housing Act (FHA), subject to landlord review and applicable guidelines. Psychiatric Service Animals, when individually trained to perform disability-related tasks, may be afforded public access protections under the Americans with Disabilities Act (ADA).American Service Pets provides educational resources to help individuals understand the distinctions between ESAs and PSAs, as well as the limits of federal and state protections. The company does not represent that documentation guarantees housing approval, travel access, or other outcomes, as determinations are ultimately made by housing providers, airlines, and other relevant entities in accordance with current regulations.Operating nationwide, American Service Pets maintains a netw
American Service Pets (americanservicepets.com) has 1,854 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Isadora G.
The service was very helpful thank you
Response from American Service PetsApr 7, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you.
Geoff
Double billed. Annoyed that I have to call and fix and has to be reviewed and take weeks for a refund.
Response from American Service PetsApr 7, 2026
Thank you for reaching out, Geoff! We apologize for any inconvenience these concerns have caused you. Rest assured that our team is looking into your account and will keep you updated on the process. You can also reach us directly at 877-201-2755 for immediate assistance. We appreciate your patience. 🐾❤️
Mahealani
The app and whole process was very easy to do. Excited to be able to go places now and not worry how my moods will be or how I will act.
Response from American Service PetsApr 7, 2026
Thank you for taking the time to leave us a 5⭐️ review! We truly understand how important an ESA or PSA is to those managing mental health disabilities. It is always our pleasure to assist in the process. 🐾❤️
Adum
Everything was great, until I started getting a monthly charge on my account with no way to stop it. They fixed the problem quickly.
Response from American Service PetsApr 7, 2026
Thank you for reaching out, Adum! The only monthly charge we have is for the I Train Academy subscription. This is something that you must opt into during the check out process. If you checked this option by accident, you absolutely can cancel it by calling our team directly at 877-201-2755! We would be happy to help. 🐾❤️
Bennett
I had a great experience with American Service Pets. The process was straightforward, and their team was very responsive and helpful in answering my questions. They provided clear guidance on the requirements and made everything easy to understand, especially for someone new to the process.
Response from American Service PetsApr 7, 2026
Thank you for taking the time to leave us a 5⭐️ review, Bennett! We are so glad that your experience with our team exceeded expectations! It is our goal to ensure a smooth, professional, and efficient process, and it is always our pleasure to help those who qualify for the invaluable assistance of an ESA or PSA. 🐾❤️
Crystal
I can't fill out the eval paperwork for my psa paperwork. I can't get ahold of anyone. My money was taken and no service was delivered.
Response from American Service PetsApr 7, 2026
Thank you for reaching out, Crystal! Please give our team a call directly at 877-201-2755 during normal business hours for assistance. We would be happy to help! You can also email us at [email protected] (including your full name, email, phone number and your concerns) and a member of management will get back to you asap. 🙌🐾❤️
Jennifer
They made it very easy and is a trusted service
Response from American Service PetsApr 7, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback, Jennifere! We truly appreciate you becoming a part of the American Service Pets family. 🐾❤️
Randal R.
Thorough & fairly easy to apply
Response from American Service PetsApr 7, 2026
Thank you for taking the time to leave us a positive review, Randal! It is always our pleasure to help those who qualify for the invaluable assistance of an ESA or PSA. 🐾❤️