American Service Pets Reviews | Read Customer Reviews of americanservicepets.com

American Service PetsReviews of americanservicepets.com

4.31,854 reviews
Mental Health
848 North Rainbow Blvd, #508, Las Vegas, Nevada

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American Service Pets

About American Service Pets

American Service Pets is a U.S.-based telehealth platform that connects individuals seeking Emotional Support Animal (ESA) or Psychiatric Service Animal (PSA) documentation with Licensed Mental Health Professionals (LMHPs) for clinical evaluation.The company operates through a secure online platform designed to facilitate structured mental health assessments in accordance with applicable federal housing guidance and state licensure requirements. American Service Pets does not issue documentation directly; documentation is provided only by a Licensed Mental Health Professional when clinically appropriate.The process begins with the completion of a detailed online health questionnaire. This questionnaire is reviewed by a Licensed Mental Health Professional licensed in the individual’s state. When indicated, the LMHP may conduct additional telehealth communication to evaluate whether the individual meets clinical criteria for an Emotional Support Animal or Psychiatric Service Animal as part of a broader mental health treatment plan.Documentation is issued solely at the discretion of the evaluating provider and only when consistent with professional standards of care.ESA documentation may be used in housing-related contexts under the Fair Housing Act (FHA), subject to landlord review and applicable guidelines. Psychiatric Service Animals, when individually trained to perform disability-related tasks, may be afforded public access protections under the Americans with Disabilities Act (ADA).American Service Pets provides educational resources to help individuals understand the distinctions between ESAs and PSAs, as well as the limits of federal and state protections. The company does not represent that documentation guarantees housing approval, travel access, or other outcomes, as determinations are ultimately made by housing providers, airlines, and other relevant entities in accordance with current regulations.Operating nationwide, American Service Pets maintains a netw

American Service Pets (americanservicepets.com) has 1,854 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: americanservicepets.com
Website: americanservicepets.com
Category: Mental Health
Location: Las Vegas, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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American Service Pets reviews

1,854 approved reviews, newest moderated first

Daniel M.
Apr 19, 2026
I did the update to renew the…
I did the update to renew the subscription for my dog to remain as a emotional support animal. I was sure that I made the payment to do so. Then I received a voicemail to call to speak to someone. When I made that call, the person told me that it wasn't necessary for me to have called and I was "good to go". But I never received the letter that I have been sent in the past. Now I have answered all the health questions again on your website, but am unsure if my original payment went through. So I sent an email asking for clarification. I have never had this problem before. Waiting to hear back from American Service Pets.
Response from American Service PetsApr 21, 2026
Thank you for reaching out with your concerns, Daniel! We certainly apologize for any confusion surrounding your application/order. We always suggest checking your junk email folders as sometimes correspondences from us can end up there! We will create an internal ticket with customer care to look into this further. After reviewing your account, a member of management will attempt to get in touch with you directly. Thank you for your patience! 🐾❤️
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Joanne
Apr 19, 2026
The application was simple easy to fill…
The application was simple easy to fill out only took a few minutes to finish. They were informative on what was required and allowed.
Response from American Service PetsApr 28, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you and are glad to hear that you found our process clear and efficient for your ESA/PSA needs. 🙌
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DeeMichele
Apr 19, 2026
I normally NEVER give 5 stars but the…
I normally NEVER give 5 stars but the way the MD contacted me and discussed my need for my emotional support animal, with concern and compassion was very important to me.
Response from American Service PetsApr 28, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you and are glad to hear that our process exceeded expectations with your ESA/PSA needs. Our partner healthcare providers are absolutely wonderful and we are grateful to be able to work with them! 🐾❤️
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Andy
Apr 19, 2026
Easy to use
Easy to use, great response time. But a bit expensive, 2 dogs cost over 300.00. A bit much for this disabled veteran.
Response from American Service PetsApr 28, 2026
Thank you for taking the time to leave us a 5⭐️ review and for your service 🇺🇸! We truly understand how important an ESA or PSA is to those managing mental health disabilities. It is always our pleasure to assist in the process. We will take your pricing feedback into consideration as we are always looking to improve our customer experience. 🐾❤️
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tina
Apr 19, 2026
easy to uonderstand
easy to uonderstand
Response from American Service PetsApr 28, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you. 🙌
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Jeremiah
Apr 19, 2026
Company falsely misrepresented…
Company falsely misrepresented information. Wanted payment immediately and then magically said it takes 30 days before they can issue the document when it was not stated anywhere that it would take 30 days, but boy did they paint a picture they could get you this document immediately to get your payment
Response from American Service PetsApr 21, 2026
Thank you for reaching out with your concerns, Jeremiah! We understand how you may be feeling frustrated. While we make every effort to ensure a quick turn around (typically within 48 hours), there are factors which come into play. One factor is your state's requirements. Unfortunately, some states require a 30-day patient-provider relationship before an ESA letter for housing can be issued. This information is clearly stated on our website and through our customer support team. We apologize if you were unaware of your state's regulations, however, this is not something that we have any control over. We do not make the laws, but we do have to abide by them. Any ESA/PSA company and/or licensed healthcare provider that you choose will have the same restrictions for residents of particular states. To discuss this further (or to check on your order at any time in the process) please give our team a call directly at 877-201-2755. 🐾❤️
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Karynn M.
Apr 19, 2026
Renewal was cancelled without my…
Renewal was cancelled without my permission. After I updated the medical questionnaire and payment info I couldn’t get the renewal processed. Talked to a rep that sounded very sustains I was not comfortable giving my payment info over the phone when it was already in my account. I still haven’t receipt a receipt for the cost of the esa letter.
Response from American Service PetsApr 21, 2026
Thank you for reaching out, Karynn! We apologize for any confusion that you may have experienced with your renewal. Upon verifying, your order was certainly completed, and customer care sent you a payment confirmation. We recommend checking all inbox folders, including junk folders, as sometimes correspondence from us can end up there! If you have any additional questions or concerns, please call customer care directly at 877-201-2755 and ask for a member of our management team. 🐾❤️
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Jeremy
Apr 18, 2026
Well I'm disappointed I couldn't get approval
Well I'm disappointed I couldn't get approved. And he really is my emotional support animal. Not on paper but in real life. Hes help me thru so many obstacles; set backs I've faced for the past 6 years. I really needed the approval so he could be able to come live with me, in the new complex I'm moving to. But it couldn't happen. Thanks again tho
Response from American Service PetsApr 21, 2026
Thank you for reaching out, Jeremy! We are sorry to hear that our team was not able to assist you. We work directly with licensed healthcare providers in your state of residence who thoroughly review each application for qualification. If you feel that the determination of denial was in error, and you have additional supportive information to provide, please reach out to customer care at 877-201-2755. We would be happy to see how we can help. 🐾❤️
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