American Service Pets is a U.S.-based telehealth platform that connects individuals seeking Emotional Support Animal (ESA) or Psychiatric Service Animal (PSA) documentation with Licensed Mental Health Professionals (LMHPs) for clinical evaluation.The company operates through a secure online platform designed to facilitate structured mental health assessments in accordance with applicable federal housing guidance and state licensure requirements. American Service Pets does not issue documentation directly; documentation is provided only by a Licensed Mental Health Professional when clinically appropriate.The process begins with the completion of a detailed online health questionnaire. This questionnaire is reviewed by a Licensed Mental Health Professional licensed in the individual’s state. When indicated, the LMHP may conduct additional telehealth communication to evaluate whether the individual meets clinical criteria for an Emotional Support Animal or Psychiatric Service Animal as part of a broader mental health treatment plan.Documentation is issued solely at the discretion of the evaluating provider and only when consistent with professional standards of care.ESA documentation may be used in housing-related contexts under the Fair Housing Act (FHA), subject to landlord review and applicable guidelines. Psychiatric Service Animals, when individually trained to perform disability-related tasks, may be afforded public access protections under the Americans with Disabilities Act (ADA).American Service Pets provides educational resources to help individuals understand the distinctions between ESAs and PSAs, as well as the limits of federal and state protections. The company does not represent that documentation guarantees housing approval, travel access, or other outcomes, as determinations are ultimately made by housing providers, airlines, and other relevant entities in accordance with current regulations.Operating nationwide, American Service Pets maintains a netw
American Service Pets (americanservicepets.com) has 1,854 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
americanservicepets.com
Website
americanservicepets.com
Category
Mental Health
Location
Las Vegas, Nevada
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 95% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Thank you for reaching out! We understand how you may be feeling frustrated. While we make every effort to ensure a quick turn around (typically within 48 hours), there are a number of factors which come into play. This information is clearly stated on our website. We always suggest checking your junk email folders as sometimes correspondences from us can end up there and you don't see them! Please give our team a call directly at 877-201-2755 for direct further assistance. We would be happy to address your concerns! 🐾❤️
CH
Cheryl
American Service Pets is wonderful
American Service Pets is wonderful. They helped to alleviate some of my anxiety in life, which is incredible. Thank you for the service you provide and the staff who makes it possible.
Warm regards.
Cheri and Lili
Response from American Service PetsMay 11, 2026
Thank you for taking the time to leave us a 5⭐️ review! We truly understand how important an ESA or PSA is to those managing mental health disabilities. It is always our pleasure to assist in the process. 🐾❤️
JO
Joann
Easy to get it done
Easy to get it done
Response from American Service PetsMay 11, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you. 🙌
TA
Tania
Insufficient information provided on letter
This site has good customer service, however, the letter I was provided with didn’t have the pertinent information and after paying, I am NOT able to use the letter for my housing arrangements.
Response from American Service PetsMay 11, 2026
Thank you for taking the time to leave us a 5⭐️ review, Tania! It is always our pleasure to help those who qualify for the invaluable assistance of an ESA or PSA. 🐾❤️
TA
Tasha
They are about you and your four legged…
They are about you and your four legged fur friend. We basically end up treating them like humans to ware they think they are. And I think it is an AMAZING thing that y'all do for people and their animals. I understand stood my rights as well as Charlee's rights as I was explained that no landlord can say no. THAT IS AMAZING 🤩. I CAN HAVE HER WHEN I GET NERVOUS, ANXIOUS, PANIC ATTACKS. You are there for anything myself and my dog needs and that is a gift from heaven. Thank you!
Response from American Service PetsMay 11, 2026
Thank you for taking the time to leave us a 5⭐️ review, Tasha! We truly understand how important an ESA or PSA is to those managing mental health disabilities. It is always our pleasure to assist in the process. 🐾❤️
JE
J Emilio B.
The process is not clear and full of surprises
The process is not clear and full of surprises. After you pay all the surprises come up, like it is a yearly fee and that we need to pay for training to get our pets in an airplane. I contested my payment.
Response from American Service PetsMay 5, 2026
Thank you for reaching out with your feedback! We are sorry to hear that you were not familiar with ESA and PSA regulations. We are very thorough, as a company, in explaining your options. As is clearly stated on our website, Emotional Support Animals ONLY have legal housing rights. If you would like to fly with your ESA, that allowance is determined by the individual airline carrier of your choice. Psychiatric Service Animals, however, have legal housing, public access, and travel rights.
What's the difference? While an Emotional Support Animal has no specific training requirements, a Psychiatric Service Animal must be trained to mitigate at least one symptom of your qualifying mental health disability. If your animal is already trained to do this, great! If not, we offer a monthly subscription to our professionally taught, virtual, self-paced 'I Train Academy' program. The program is optional and you must choose to participate during the check-out process if you so wish!
The only yearly fee is renewal, should you choose that. Though not mandated by ASP, most housing authorities and agents of travel (airlines, railway operators, bus services etc) required an ESA/PSA letter to be dated within the last 12 months as proof of validity and continued evaluation by a licensed healthcare provider.
You can reach our team directly during normal business hours at 877-201-2755 for further assistance and are always happy to help before, during, and after the application process. 🐾❤️
MT
mt
Not sure what I think yet as I have not…
Not sure what I think yet as I have not signed a lease here yet, Not able to form an opinion as of now. Too
soon to know.
Response from American Service PetsMay 5, 2026
Thank you for taking the time to leave us a review! We truly appreciate you and look forward to a 5⭐️ update. Please let us know if you need any further assistance. You can reach our team directly during normal business hours at 877-201-2755. We would be happy to help! 🐾❤️
DW
Dan W.
The control leash worked
The control leash worked from the moment I put it on my GSD. Thank you.
Response from American Service PetsMay 11, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you. 🐾❤️
