Marilyn C.
Terrible Company to do business with!
I should have looked at the reviews before making a purchase with this company. I thought I was buying from an American company, the name is very deceiving. The item I purchased did not fit, and they want me to return it to China at my own cost, which will probably be more than the cost of the jacket! They will then replace it - well, they didn't have any larger sizes so now what??? If I keep the jacket, they will give me 30% off my next purchase??? First of all, I never plan on buying anything from this company again, and secondly, I'm losing 70% on something I can never wear?? I will make sure to tell everyone I know that this company is a scam and ripoff.
Response from American Legend RiderSep 7, 2018
Hi, We apologize for the inconvenience caused regarding your shopping experience. We are here to correct our mistakes, improve for the better, and most especially, to resolve your case. You may send us a screenshot of your review, send us an email to [email protected], subject should be attention to Krisilda, and we will settle your concern with us. I understand that you spoke to Warren. I just want to point out the need to return the product so that it can be re-added back to our stock in the warehouse or is still in a good condition. If that is not the case, we can refund the item either in full or half refund depending on the quality. We understand that the return shipping is costly more than the item that is why we can offer you different options to keep it instead. We want you to have a better shopping experience. I will personally take care of your concern. Looking forward to your email. I will also respond back to the closed ticket in our system. Best Regards, Kris | Manager



