americanhomes4rent.comReviews of americanhomes4rent.com

We don't rent from them, but we brought an issue with our neighbors to them. They basically called my husband a pedophile, which is not even close to correct.

I’ve never rented from a company (America Homes For Rent- Hunterville,NC)that refused to take Crisis Assistance payments or any type of financial assistance. I have paid 2100+ in rent for the last 4 years and has never been late and the 1st time I get laid off and waiting on unemployment they wouldn’t accept a payment from crisis and file for eviction. I would totally understand if it was a constant request but a 1st and 1 time ever. I wouldn’t recommend this company with this failing economy because this situation could happen to anyone. I was on my job for 14 years

Our overall experience with AMH can be summed up into one word. HORRIFIC I am not one to write reviews ever, but our experience was so bad I would pay the first months rent of any new tenant just so they do not move into an AMH house and I sadly mean it. The issues with AMH started and never stopped, two days before our expected move in date I called AMH as we had not received any word from them on how to access the house ETC. They informed me right than that the house was not going to be ready for at least 7 additional days and even that they were aware of this delay for over 3 business days and did not communicate it. On top of this they offered no assistance or solution and left us to fend for ourselves while they refused to reimburse for moving trucks or provide a housing solution. After this major inconvenience and expensive error on AMHs part due to lack of communication we finally got a move in date! I wish this is where the misfortune stopped, However, upon move in just about every room had major issues/damage from continuously running faucets, dirty showers, every bathroom toilet paper holder ripped from the walls, to debris all over the yard and house. My wife and I had to create a 4-page long repair report to send to AMH and this was just the common issues anyone would consider obvious repairs. It was clear that AMH representatives in charge of documenting the move in process and standards simple just did not care. Now began the long process of AMH sending 6+ contractors to the house all on separate days and times to “Fix,” what was broken. After over 3 months the house was finally up to a livable reasonable standard. After dealing with this large number of issues from day one we continued to have issues in the house that AMH did a poor job of fixing. The plumbing on the second floor backed up 6-8 times due to incorrectly slopped pipes, roof shingles all over the yard every time a strong breeze occurred, as well as 3 fridges replaced because they kept installing old fridges from a warehouse. Every time something went wrong they would send and AMH representative in who would take more pictures so AMH could take weeks to shop around to find a cheap unqualified individual to come in 4 weeks later and put a Band-Aid on the issue and never truly solve it. My wife and I endured so many inconveniences in this house from the only fridge AMH provided going down for 3 weeks with now solution, cold winter air pushing through all the misaligned doors and windows, having 1 of 4 toilets working for weeks on end, to a deck falling apart under your feet. AMH’s never ceased to amaze us in the lack of support they provided as they used their favorite phrase ever time, “That’s cosmetic, we won’t pay to replace it.” I haven’t even gotten to the most egregious error AMH made yet. The stairwell needed replacing as it was installed incorrectly in the first place and all the flooring installed on the steps where cracking and splintering into a million pieces. AMH sent a contractor to reinstall the stairs correctly, this contractor used floor sealant which is toxic if inhaled over time. This was done in the middle of winter with no ventilation in the house what so ever and the contractor left without any word of the hazard. As my wife works from home and had her office door shut she was completely unaware. When I arrived home 6-8 hours after the install it was clear to me the house had an overwhelming smell causing I located my wife in her office with heavy nausea and a headache. If I was not aware of the hazard who knows what could have happened if tenants ignored the odor and inhaled, it overnight. After ventilating the house, myself and reporting it to AMH it was clear they were not going to do anything to solve the issue. AMH accepted no liability for the actions and only solution was to blamed the contractor that they hired. Finally, our contract was up and we were set on buying a house before the AMH rental could cause anymore sleepless nights. Upon move out AMH’s report of damage and repairs was extremely general as they took pictures at strange angles trying to charge over $500 in fake repairs such as missing door stops when it was an image of a wall with no indication of a doorway what so ever. After documenting it extensively myself I was able to dispute the charges and have them knock off the mass majority of them. In short, our experience with AMH was some of the most stressful, toxic, and almost deadly years of our lives. AMH never accepts responsibility or liability for any actions. Customer service & technicians talk the talk but do not help in the slightest. If you truly want to find a nice home for you and your family search somewhere else because it’s just not worth the hell AMH will put you through.

Dealing with this company has been one of the most frustrating and exhausting experiences I've ever had. Communication is nearly impossible, getting a simple response takes weeks, and when they do respond, it's often dismissive or unhelpful. We’ve been loyal tenants for years and invested our own money into improving the property (new laminate in four rooms and new carpet), and despite that, we've been treated with indifference at best. Maintenance requests are routinely ignored or closed without resolution. Even basic support, like helping with rental verification or account issues, turns into a nightmare. The company is quick to raise rent but incredibly slow to provide even the most basic customer service. You are treated like a number, not a person. It's clear they don’t value their long-term clients at all. Avoid at all costs unless you're prepared to be constantly stressed and unheard.

We moved out of an AH4R rental and were hit with over $2,000 in unfair deposit deductions. Examples: $400 for cleaning (we hired professionals, home was spotless). $400 for landscaping (we paid for mowing/trimming). Nearly $700 in “internal structure” (light switches, etc. that were unchanged from move-in). $500 for wall repairs (normal nail holes). When we tried to dispute with receipts, photos, and video, AH4R ignored us. Their phone numbers only lead to AI systems - no way to reach a real person.

AMH Do not rent from this company. I have left bad reviews all over. We have contacted the propety manager to no avail, we have contacted BBB to no avail and we’ve contacted corporate to no avail. We didn’t get to see the home before we moved in as we were hours away. Three days before we moved in, my husband drove by the home after work and there were still people living in what was to be our new home. Upon move in, it has been a nightmare. The home was not cleaned, our shoes stuck to the floors, everything was sticky, damaged downstairs bathroom, stairs, rails, fridge, oven and the worst of all…the home was filled with roaches. Yes, roaches. $2600 a month in rent to live with roaches. My daughter’s fan in her room, she turned it on and a blade came flying out at her, missing her by inches. We’ve had 4 water leaks: dishwasher, ac, roof and our master bath shower. All this in 4 months of living here. When I contacted the property manager, Brittany Ramsey, about the roaches, she said she had no clue and that maintenance said it was fine upon inspection. She also didn’t know that her own company was responsible for pest control. Instead, I had to hire a pest control at first. They did end up hiring a pest control, 3 months after the fact. The master bath shower was replaced with the smallest shower possible. They fit the shower today, finally, and my husband can’t even fit in the shower. Maintenance tried telling me that’s the biggest shower they can get. Yet, Lowe’s sells showers bigger than this. Maintenance says it could take up to another 2 weeks before our master shower is fixed. We have now been without a master shower for well over 3 weeks already. So, possibly 5 weeks total without a master shower. For $2600 a month in rent. Maintenance supervisor got cross with me today because I told him they always fix things the cheapest way possible instead of the correct way, but it’s the truth.

If I could give ZERO stars, I would. AMH.com is by far the worst rental company I’ve ever dealt with. From the moment we moved in, the house was a disaster. There were buggers on the walls, broken shelves in the refrigerator doors, tubs that constantly clogged, and heating/cooling that didn’t even work in certain rooms — leaving some areas freezing cold and others unbearably hot. The blinds were brown and disgusting, closets were inoperable, and every “repair” they sent people for was done by random unlicensed workers who cut corners and left things worse than before. One guy literally told me AMH wouldn’t pay for materials, so I had to hand him my own 2x4s just to keep the closet rail from collapsing. The property manager was rude, dismissive, and never answered her phone. Communication was non-existent. They sent multiple people through our home for “estimates,” but nothing ever got fixed properly. They only ever looked for the cheapest, lowest-quality option instead of actually maintaining the property. And then came the rent hike. We were originally paying $3,440, and after just one year they tried to raise it by $688 more if we went month-to-month, or $200 more if we signed a new lease. Outrageous! To make things worse, they slam you with ridiculous move-out charges so you never see your deposit again. $500+ to remove a few nails, $200 for a couple of stairs — complete robbery. This company is dishonest, greedy, and careless. They demand the home be in “tip-top shape” when you leave, yet it was disgusting and broken when we moved in. They don’t care about tenants, only about draining every penny possible. If you’re considering AMH.com, RUN — and I mean fast. Renting from them was a nightmare, but leaving them was the best decision we made. Just because their homes look nice online doesn’t mean they are. Save yourself the stress, money, and headache — this company is nothing but slumlords hiding behind a polished website.

We tried to rent a 4 bedroom family home with my husband from AMH in Fishers, Indiana. The initial experience was great - we went to view the property within a day and came home delighted. We applied immediately. That was over 10 days ago now. My husband and I have been living in the UK for the past 2 years and made the decision to relocate back to the US. My husband started a new job recently while I stayed in the UK waiting for the completion of the sale of our apartment in London. My husband makes way over the income criteria requested by AMH. We appreciate that a new job is risky for agencies so we provided a bank statement of our savings that were more than 8 times the annual rent of the property. We also provided an official letter from the employer of my husband confirming his start date and his annual income. From this point we faced elemental struggle. Despite their marketing, the application did not move at all. We had to call on a daily basis. At each day they had new demands most of which concentrated around them wanting us to pay a year rent upfront. While this is indeed something we could do, we did not need to do this as we satisfied all of their criteria including an 819 credit score. This felt like extortion. They called my husband's new emplyer multiple times to verify his employment which started becoming very embarassing.. Yet the case has not moved. Every time we called we spoke to somebody new and had to explain our situation all over again. I never in my life tried to give a company money so hard! This morning we decided to give up and go with another company. Looking at the reviews below perhaps this is for the better. This company appears to be widely successful financially but at this point I am not sure who they are renting to. The property we looked at has been empty since at least January on Zillow. How is this a profitable business??