americanhatmakers.comReviews of americanhatmakers.com

My first "non-cheap" hat. They tell you how to measure your size, and they tell you to take multiple measurements to help avoid mistakes. So I did. Made the online purchase, and it shipped the next day. Arrived within a week. Great fit, quality hat, no-nonsense experience.

It looks like all the 5 stars are written by the actual scammers who own the business. I never buy before reading reviews. I trust the one and two stars.... not the 5ives.

They make the best hats. They are made from real leather and they have great customer service and after sales service.

Working at American Hat Makers has been an incredible experience. The team is collaborative, the leadership is genuinely supportive, and the company culture fosters respect, creativity, and growth. It's inspiring to be part of a workplace that values its employees as much as its high-quality products. Highly recommend!

TL/DR: Possible outsourced labor resulting in poor sizing. A dragged out return policy I've been wearing hats for almost 50 years and occasionally I like to switch things up and try a new style. This time it was a fedora. I order my usual size, a 2X and eagerly await the package. It gets here quickly and just as quickly I'm disappointed because the size is way off, as in floating on my head to the point where even the sizing foam wouldn't have mattered. Oh well... I'll exchange it for an XL since they seem to run to the big side. I go through the exchange process and, to shorten this novel up a bit, the XL fits like I'd pulled a Howie Mandel and put a surgical glove over my head. Not happy. In all my years I've never seen such a drastic difference between two sizes. Now the fun begins. Turns out AHM gives me two options at this point. Return the hat and get charged $9.81 for shipping & handling OR I can get $25 credit on top of what I've already spent towards the purchase of another hat. So, because their inability to make a properly sized hat, I either have to take the hit for shipping, or I can go through the hassle of returning another hat and risk dealing with the same sizing issue. I took the hit and returned it. It seems to me that if they can generously offer an extra $25 credit, they could also just as generously offer to take back the hat on their dime, with maybe even a form letter apology for not measuring up to their hype. On top of all of this, the wait to get a refund is ridiculous. "Please allow for up to 5 business days for our team to review and process your return before your resolution is issued." Five days to look at a hat that was put on my head once and packed right back up with all tags intact? Then it's wait even longer with the usual lag for the banks to process the transaction. I started looking at online reviews (which I admit I should have done before buying). As it turns out, their being handmade doesn't necessarily mean made in Canada. If I'd gotten a hat with a Made in China label (as a reviewer here had), I'd have been livid. Now the sizing issue makes sense to me as more and more companies (like you, Tilley) are outsourcing their labor to Asia - with the same horrible results. Bottom line? Obviously a lot of people are happy with their products, but I happen to think there's something shady in how they do business and wouldn't recommend them to anyone.

There was a mishap with my order and customer service were all over it. I got emails, a phone call, more than I'd expect. They fixed the issue. Would not hesitate to recommend them.

Honesty. That is how this experience could have been better. I specifically searched online for "straw cowgirl hat made in USA" and came upon American Hat Makers. Everything on their site claims that to be the case. Even the little card enclosed in the box says "sourced globally, crafted locally." However, when I looked at the tag stitched inside the brim...Made in China. How disappointing. I feel completely deceived by the information on the website. It doesn't matter if I like the hat or not. It's about supporting businesses with integrity.

These people do know how to treat customers. My delivery got delayed (due to carrier's fault). I called them out of business ours and they saw my lost call and call me back (first showing of awesome customer service). When I explained the situation they acted fast and shipped a new item (second showing) and told me to mail the first one back in case I ever received it. Also to make my wait short they expedited the delivery at their own cost (third showing). I am telling you, these people know what they're doing. Brilliant!!