American Floor Mats, LLCReviews of americanfloormats.com

Absolutely incredulous customer service. The simplest of tasks are replied to in a condescending manner and/or ignored. When asked about shipping that is ignored as well and told stay tuned. They didn’t even want to provide me with an invoice that indicated it was payable in USD for an export. Every email seems to take two days to reply to. I still have no idea when this product will even be shipped. I will never be dealing with them again and I would recommend you do not either.

I would give a zero if I could. RUDE, does not ship on time, customer service shod be called no service. I called before hand to make sure I was ordering correctly. Then called to find out when ot would be delivered, I was told I didn't oder the correct quick ship for my application and I would need to change it. Charged an additional $600 for quickship version of a different product. I was told it would ship next day. Nope! Shipped in four days. We have lost the contract to ever do work for this gym. If you value your reputation do not order from this company!!!!!!!

If you are considering purchasing a product from this company listen to the reviews. The floor mat I ordered was excessively over priced for what I received and the quality was sketchy. Not what I expected. And...........there is a 25% restock fee, plus buyer pays return shipping costs. You will not see it on the website except at the very bottom of the web page where the word "terms" in tiny print is displayed. Hit that and the terms/conditions page appears. This tactic is very deceptive as you are not meant to see it. I never saw it. When I inquired about a return I talked with their customer service rep. Ed Huylebroeck who turned out to be the rudest, most condescending customer service representative I have ever experienced. He’s in a class by himself. This garbage company is completely off my charts. Good luck.

Gym floor mats were cut short of the dimension ordered. Customer support was slow to answer until they eventually stopped responding and did nothing to remedy the issue.

I ordered "custom cut" mats for a specific space in my gym, expecting a precise fit based on the measurements I provided. Unfortunately, the mats did not fit correctly, and the edges were not even cut straight. When I contacted customer service to return just one roll and get the correct size, I was told that because they were "custom cut," they could not be returned or replaced. I found this frustrating—especially since the product wasn’t actually cut to the specs I submitted. When I asked why the edges weren’t straight if they were custom, the agent seemed indifferent and dismissive. He even muttered “Oh boy” under his breath, which felt unprofessional and disrespectful. Eventually, I was told the mats are often cut larger than requested and not cut straight due to "human error." That explanation completely defeats the purpose of a "custom cut" order. For a purchase over $300, I expected better accuracy, quality, and customer support. Unfortunately, I experienced poor service, poor product quality, and no accountability. I would not recommend this supplier for gym flooring or custom mat needs

Serious disappointment. I paid 3x the average price for a "premium" floor mat, expecting to get a chair mat that wouldn't dent, curl or crack. Item did not get handed off to UPS the day they sent me the shipment confirmation, so the package didn't track correctly. When it did arrive I immediately opened and installed the mat. As soon as I put my office chair on the mat it began to dent from the weight of the empty chair. I contacted support about the issue. Three days later they got around to replying, providing the address to return along with the surprise that they were going to deduct 25% from my refund for restocking (a standard size, stock mat), and I had to pay return shipping as well. So while I paid $155 for the mat I will only receive about $40-$45 in a refund, if they actually refund the purchase. None of this information was on their website. I hold some responsibility for not thoroughly checking this company out. Had I done that I would have seen that their BBB membership has been revoked (51 complaints in the last 3 years), and at best they have a two star rating on any given site. Run from this company! Even their premium products are junk and their customer service is pitiful!

Should have read reviews. Absurd delivery delays. Customer service rude and apathetic. The order looks to be a couple weeks “in production”. Already have a replacement from another source while the AFM is somewhere maybe ship next week!!! Should add it is obvious they have no concern for repeat business. I also wonder if they even produce anything. Makes me wonder if they are not sourcing then packaging from themselves. Would explain how long it takes for the simplest of orders.

They lie about fulfillment. Took a month to get mats. Buy somewhere else. Really.