American Floor Mats, LLCReviews of americanfloormats.com

Website states "Premium Carpet Logo Mats are the highest quality carpet-surface custom logo mats in the industry. Manufactured with DuPont's solution-dyed nylon, these logo mats will resist significant fading/color loss to guarantee years of beauty. Premium carpet logo mats are designed for high traffic areas and locations that expose these custom mats to the sun, wind and rain. The logo will not get rubbed off or fade away, even in the most demanding environments". Translation based on my experience: Premium means the high price paid for a thinly carpeted mat whose logo color assuredly fades in three months when located in a low traffic area on a large covered porch. When questioned specifically concerning the quoted website claims, support/customer service would not provide straightforward answers or even acknowledge responsibility for quality issues. However, they would make a replacement mat for half price and they strongly recommended purchasing more of their products. After reading other reviews, my experience is not an exception but standard procedure for this deceptive and untrustworthy company.

Spent $1100 and their delivery refused to take it off the pallet and move it to my house door. Really leaves a bad taste

Buyer beware! Product listing and product pictures on website are deceiving. The wall pads I bought only showed installed pads in various settings. No pictures of the actual product, front or back, and no pictures showing dimensions. The listing doesn't make it clear you are buying one, singular, pad for an astronomical price. Took them the maximum time allowed, per the listing, of 45 days to ship the product, and customer service would do nothing to rectify the misunderstanding. This company is for commercial buyers. If you are a personal consumer, stay away! I wish I could post a picture as it's quite comical what I got for $115, on sale!

Spent the extra money for a lifetime warranty chair mat. It is so soft that my chair leaves imprints even when I am not sitting in it. There are so many indentations now in the mat that I cannot roll freely - constantly pulling myself out of the "holes" (deep indentations). It may protect the carpet, but other than that it is horrible.

AVOID! Like all the other reviews say, Customer Service is awful. Had mat issues and had to escalate externally in order to get a response.

Terrible customer service. Ordered 2 mats, one was navy blue other was black. Wanted both navy blue. Contacted through email took a week to get a response from Lenny Sosner. Told me to send him pictures which I did right away and he stated he could process it immediately. 2 days later still no response. Look elsewhere.

The floor mats I got only 1 of 5 was very good. One had some defects, but not terrible. Three had major manufacturing defects. Extra material, melted, and such. I was told I could easily repair them myself! How? Why?

I wish I had read more of their online reviews before purchasing from them. I wholeheartedly agree with the reviews that accuse them of being incompetent or intentionally deceitful. As a heads up, they do not seem to allow customers to return their items without having to pay for return shipping and a restocking fee. Instead, they might offer you a partial discount and then never follow up with you on that, which is exactly what happened to me. I also ordered fast shipping on an item that was not fulfilled according to the timing advertised and they took zero accountability for the delay. What frustrates me the most is the American branding they use, presumably to build trust and goodwill among American people, only to underperform, let American people down, and tarnish what it means to be an American business. These people have a D- BBB rating and their BBB Accreditation has been revoked. After doing business with them, I can see why.