American Floor Mats, LLCReviews of americanfloormats.com

Worst company by far. Run far away. I never got my items. They won’t refund me back. When I call into customer service they are all rude and not helpful. Run away from this nightmare company.

Unable to duplicate another order as previously ordered.

I ordered a 5x10 cheer mat because you could not beat their price with FREE shipping (most competitors were upwards of $100-$150 additional shipping costs)... My daughter was excited. Then I started reading reviews and was ready to cancel my order. We had tried ordering from a different vendor (overseas) prior to Christmas and I never received the package. Big ordeal. I thought - great here we go again - my wife and daughter are going to kill me. Glad I was wrong. I Ordered on February 5th, and received my mat by the 12th. Perfect condition, correct color, no issues whatsoever. Will order again. Just my experience but I am thrilled with American Floor Mats.

Horrible order a custom floor and can not get details. The order was supposed to be here two weeks ago and still nothing. Horrible customer service with no return call.

I placed an order, simple enough, around $500. Got an email saying that their accounting department canceled my order. The charge already went through so it wasn't an issue of non-payment. I have an email that says they will be refunding the charges. It's been weeks & I have called (no answer by a human being), and emailed them. Nothing!! Terrible company! I finally just disputed the charge on my credit card

I was extremely hesitant to buy anything from American Floor Mats because of the absolutely terrible reviews online. But, they were literally half the price of other places for rubber gym matting, and after seeing some people on Reddit that seemingly got what they ordered, I decided to go ahead and purchase from them, knowing that I had to keep my expectations very low. Well, it's been a week, and I have my product, and it's great! It arrived within 7 days of when I ordered, and it's exactly what I wanted. Maybe I just got lucky. But, for anyone out there wondering if they should chance it, I'm just writing this to let you know that sometimes it does work out, apparently. I would recommend buying 1 foot longer than you actually want, because the pieces I got did come in slightly different lengths.

Received the wrong size mat despite it being a pre-cut size. Had to send picture, proof of order, etc. Told to just deal with it. Terrible customer support.

Yeah, like all the other reviews, shipping and delivery is incomprehensibly incompetent. A month in for a “quick ship” item. Zero customer service!