American Floor Mats, LLCReviews of americanfloormats.com

I ordered a "Premium" chair mat from them, based on what their chart recommended. Firstly, it was shipped rolled up, and took a full five days to flatten out to where I could even put it in place. Another two days to where I could put a chair on it, since they say they "aren't responsible" for anyone not adhering to the unrolling/placement instructions. Secondly, the very first time it was used divots were formed where the chair wheels are; these divots make it virtually impossible to roll around on the mat, since the chair stays in these pits! I contacted the company who told me that the depressions that the chair can make is NOT a manufacturer defect, despite their website stating that a Premium mat is a certain thickness to provide both carpet protection and the ability to roll around with ease. I was told I could ship it back, but at my own expense and with a 25% restocking fee. Buyer, beware--paying a ridiculously high price from this US based company does NOT guarantee a good product....but does guarantee poor customer service and disappointment! Shame on you, American Floor Mats......

I recently placed an order with this company, and the final product came back in a completely different color than the one I selected. This was not a minor variation it was clearly the wrong color code. What makes this more frustrating is the lack of accurate guidance from their customer service team. Both Anna and Lenny provided incorrect or misleading information during the process, which directly contributed to the error in my order.The company hides behind a disclaimer stating that colors are computer-generated and may vary slightly depending on monitors. However, this situation goes far beyond a slight variation. It feels like they ultimately choose the color themselves without clearly disclosing it in the approval email. If that’s the case, then what is the purpose of having a color chart on their website? I am a returning customer, which makes this even more disappointing. I trusted their process and professionalism based on past experience, but unfortunately, this time confirmed the opposite. At a minimum, customers should be clearly informed of the exact color code being used before final approval. Transparency is key, and that was missing here. I hope they take this feedback seriously and improve their communication and quality control.

Horrendous customer service.

I brought the interlocking pvc tiles for my garage two years ago. I was impressed at the ease of installation and the overall look of the floor. After parking my cars on the tiles, an impression and dirt mark appeared. it has been impossible to remove. I wrote to the company twice to ask if others have had this problem and if their is a solution. I received responses that indicated someone will get back to me but this has not occurred. I told the company that I had recommended this flooring to my neighbor and I now regret that I have since he has the same problem. if you want a flooring that stays clean and makes your garage look better than an epoxy coating, this is not the product to get. I am disappointed in the lack of customer service and follow through. I do not recommend this product.

I had a very disappointing experience with American Floor Mat Company. I ordered gym flooring with the understanding that it would ship within 5 business days. In reality, it took 32 days to receive my order. Customer service was equally frustrating. I called multiple times and sent several emails trying to get an update, but responses were either delayed or nonexistent. Meanwhile, my contractor had already scheduled installation based on the promised timeline and had to come back weeks later once the flooring finally arrived—creating unnecessary delays and added inconvenience. At a minimum, I expect transparency around shipping timelines, but that was not the case here. The company was not truthful about delivery expectations, and the lack of communication only made the situation worse. I would not recommend using this company based on my experience.

Ordered $1700 worth of mats from American Floor Mats. Was promised that they would ship in 2-6 business days. Not even close! We are on our 14th day waiting with no end in sight. Have contacted their customer support repeatedly, and have only received vague answers like "they are in production" after 2 or 3 emails. We are a small business and we had to purchase mats for safety reasons, and they have offered nothing. No ETA, no refund, barely a response. I wish I would have shopped elsewhere, American Floor Mats is a terrible company.

Great products and great customer service!!

absolutely awful, tried twice with them. the first time what i ordered isn't what was received and they simply stopped responding to it. The second time I got a different product and there was no accountability, simply stated that I need to ship it and pay restocking fee, stay away!