American Eagle OutfittersReviews of americaneagleoutfitters.com

I order some stuff from american eagle didnt recieve one thing and the also charge me shipping when it suppose to be free. Then i place my order using the discount they gave me. Then i place the order i wanted some pants they said they were out of stock then i go looking online and they are still. Then i call to order them and there regular price when there on clarence online. So this company doesnt know anything about there company or there items. They are liar and and very disrespectful to the customer and not a good company with there items the have online.

I was a loyal customer of AEO. I was surprised when I bought something, had to pay more than £60 in customs fees, and I have also to pay for the shipping to return the items that I don't fit me. Apparently, AEO closed all the stores in the UK and now this is the way they operate. What a shame! I love the brand, but I cannot recommend it anymore.

Worst on line ordering EVER. I ordered a Christmas present more than a month ago. Checked this morning and saw that a shipping label had been created but not shipped. On line chatted with AEO and they immediatly canecelled the order saying it was a "label error" and they refunded the cost of the item but NOT the cost of shipping - which they never shipped.... I told the Chatting lady to refund all of the $$ she said that as a "one time courtasy" she would have the team work on refunding my extra $7.00 but in the future all "returns" would not include shipping costs. OMG - they never shipped the product and they are trying to steal money from the customers. The CHAT lady then said that the order was already in the process of being cancelled - what a lie..... I screen clipped the entire CHAT - unbelivable. Who knows if I will ever get the costs of the NON shipping. I received an email zip zip of the original refund but nothing so far of the fake shipping charges. I will NEVER do business with AEO again. They shouldn't even use the word "American".

Slow, frustrating web site. By the time you see any product you are no longer interested in waiting, waiting to see a different angle, waiting to see if they have your size or color. Also, very limited on selection so what's the HUGE DELAY...Frustrated will not visit or buy from site again!!!