American Eagle OutfittersReviews of americaneagleoutfitters.com

I contacted customer service via chat; the rep asked how she could help and then disappeared for 20 minutes. She said she had sent a return label but it never arrived, not to my inbox nor to spam or elsewhere. She disconnected my chat without resolving the issue. I called customer service and the rep was very nice but the return labels that were said to be sent never came. I checked everywhere. I think it's AE's way of not paying for return shipping as promised, or to get people to go into the store to potentially buy more when they return. They got right on the task of taking my credit card for an exchange, but could not or would not do what was needed for me to submit a return and get my money back. Why not include a simple return form with the items when they are shipped? Why not include a preprinted label, like other companies do? Answer: they want to discourage returns, they don't want to pay for them as promised, and they want customers to have to go into the store to get their money back. It's that simple.

They really love to split one order to FIVE SHIPMENTS. How stupid!

Horrible customer service within the stores. Customer service is a joke. Managers refuse to accept coupons and price match to online. Funny that some stores will price match and some will not

HORRIBLE CUSTOMER SERVICE VIA PHONE AND IN-STORE! MGMT MORE IMMATURE THEN OTHER EMPLOYEES STATED WAS NOT FIXING ISSUE HIS STORE WAS REASON FOR MESS UP! WILL NOT BE SHOPPING/ORDERING PRODUCTS DUE TO EXPERIENCE!!

Their service is unacceptable. Ordered in store on Black Friday something that they did. It have the right size available in store room the ordered room the money from my account and two weeks later I get an email the shipment was cancelled due to out of stock!!! Are u kidding me I purchased another shirt online and paid for that but the original shirt was not just a hold which every employee I spoke to advised me it was in fact a charge and I cannot get them to give me my money back on an order that was never fulfilled!! This is unbelievable I had to finally do a disputed with the bank and that seems it’s the only way I can maybe get my money back so I essentially paid 29.97 for nothing, they did not have the item after weeks to ship and they kept my money,I was never advised about this order at Christiana de store that they order may not be able to be fulfilled!! This customer service is horrendous and the service and customer relations is horrific. This is fraud false advertising and selling and ripping people off!! Do not but American Eagle!!!!

I've often used them to order things from the US to Korea because they claimed international shipping was free. With my current order, they switched their delivery courier to DHL, and at first I was shocked by the speed of the delivery, arriving just a couple days to their warehouse outside of Seoul. Then it all went wrong. The order literally sat in a DHL warehouse for one week while I was foolishly assuming it would be on their way, with them never trying to contact me. When I requested help from American Eagle, their customer service representatives blatantly refused to help unless the order received no change in status for one more week, but because DHL was updating the status of it not moving, they would not help. Finally, after I reached out to DHL multiple times, they claimed there was a customs mix up. After I cleared that up, they sent it on its way to me, only to then tell me there was an import fee over $500 USD. This was also yet another mix up by DHL, and after another bout of confusion they clarified that it was exactly $58 for an import fee and provided an invoice from American Eagle and DHL how they calculated it. The import duty for Korea is 13%. In their calculation, they inflate the price of my roughly $150 order and calculate massively higher tax and duties owed. Meanwhile, while reading the invoice for Freight charge sent by American Eagle, it is very curiously also $58, and DHL is demanding I conduct a bank transfer to some random bank account of theirs in order to receive my product. When I wrote American Eagle that I thought they were trying to defraud me, American Eagle literally only changed the name of their customer services representative three times in a row while sending the same pre-programmed message instructing me that they will do nothing and that I should read their shipping policy page. The issue is still unresolved, American Eagle is no longer replying to my request for assistance in making sure this isn't fraudulent, at least in the part of inflating the order price to exact a higher fee. Leaving me thinking that American Eagle and DHL are knowingly using each other so that American Eagle can claim they have free shipping (as they always had with other couriers!) and yet are really just passing the shipping costs to the consumer via DHL, after the order is paid and shipped. Everything about this seems fraudulent and deceptive, and they are about to lose a loyal customer.

Dreadful delivery service. Use at your own risk if you are outside of mainland US. I used to buy regularly when they had a UK operation and if the items arrive I’m pretty sure quality will be ok although I pray they fit. I chanced buying a couple of items, huge mistake. So far it’s taken 2 weeks and has only just left the US. I know I’ll get hit with import fees too if it ever makes it to the UK. Next time I’ll just get something local or from Asia. If I can buy from Korea and China and have items delivered in approx 10 days with free or minimal postage costs why can’t the US manage it? Oh, and I’ve had the email asking me to rate the products on their site, that’s a joke.

DO NOT ORDER FROM UK!!!!! Have ordered in past with no problems..BUT now they pass your details to fedex after ordering and you get bills for import taxes, even when you have returned some items, you still have to pay taxes on full shipment. Yes that’s even after the purchase tax which you’ve already. There is no warning from American Eagle or AE.com that this will happen. paid......YOU HAVE BEEN WARNED......bye bye American Eagle, will never order again just like others who have been affected in the same way.