American Eagle OutfittersReviews of americaneagleoutfitters.com

I purchased a women’s short last summer which i can’t wear anymore as its waist elastic band does not stretch anymore, it is all loose. The customer service from American Eagle refuses to replace it or refund me because the shorts have been worn, even though i wore them 5 times at most. Looks to me the merchandise they sell is cheap! Won’t get caught anymore buying their stuff.

their jeans are the worse quality,bough, they start ripping really quickly in about a year, will never but again, first and last time

I have shopped here alot over the years never had to return nothing till today ! I had a pair of jeans given to me for a gift but didn't fit, so i went to exchange them for a pair that did. The price tag was off as is common when given a gift but all other tags were still on it ..well the short of it they wouldn't give me an exchange. That in my opinion is dumb business practice,and they lost a customer forever.This was at the Bay Park Mall in Green Bay WI .

I use to love American eagle but I will never make a purchase from them again I ordered 3 items that took 2 weeks to ship when I received the tracking number they only sent 1 item so I spoke with customer service and the other 2 items are unavailable I asked them could they just cancel the other 2 items but it was a no you have to wait for whenever they become available I still haven't received my other 2 items and it's been a week and half

I bought some boxers for my kids that costed a total of 56€. The big surprise came when the Fedex representative that brought the parcel made me pay 29€ in border taxes. I leave in Spain. I did not receive any alert when I was placing my order, and my confirmation email did not say a word. I complained to customer service and they said that their general terms and conditions state that any taxes must be payed by the customer. In the moment I was complaining there was a big banner in American Eagle website stating that they cover any import taxes. How a bran can be so cynical. Dear sirs in Amercan Eagle I've lost 29€, but you have lost much more that a customer.

I would give zero stars if I could. I just wasted a ton of money on jeans that are a scam. These jeans do not fit right and fall down constantly throughout the day with me have to constantly pull up my pants. They are not made to make your body look nice and it’s a total false livelihood. The quality is ok but I can never see myself wearing their jeans. The waist falls down and the mid rise is more like “mid low” never again and I’m returning their products. Don’t see the hype over these jeans.

Horrible customer service. They lost to return of mine and made it my problem not theirs and refused to refund the money other companies don’t treat you this bad!

Bought new pair of Airflex jeans for my boyfriend only wore them about 4 times and already torn in crotch area. I am very disappointed with these. I have bought other pairs and the same thing but atleast those lasted longer than these Airflex jeans. I asked if i could have a pair to replace them. The online customer service person said only a discount towards new pair. How many times will i have to retrun a torn pair and keep receiving a discount and not replaced. These jeans not worth the money you pay for the quality of these jeans. This needs to be fixed. The last time i was at the store buying this pair mentioned the quality and them tearing the cashier said yes we have jeans brought in all the time torn in that area. Unsatisfied customer!!