American Eagle OutfittersReviews of americaneagleoutfitters.com

I normally love buying skirts and cute tops here. After seeing this newest ad about having “great genes” I’ve now deleted the app and will be avoiding the store. This campaign is supposed to be about DOMESTIC VIOLENCE SUPPORT and they don’t mention it ONCE in the ADs. You wouldn’t even know the jeans have a butterfly on them bc they NEVER show the jeans. They have successfully de-influenced me from ever shopping there again. Also FREE PALESTINE 🇵🇸

American Eagle has been my go-to for jeans as well as Aerie for intimates. The new ad featuring a blonde haired, blue eyes young lady boasting about good “genes” is really troubling. I miss the company’s old policy of featuring unedited women of all shapes, colors and sizes. I’m a white woman and if people darker than me telling me this is wrong, I’m going to listen and hear it from their POV. This is mainstreamed racism. I deleted their shopping app and I’m taking the time to find new places to shop.

I went to American Eagle Outfitters today (5/24/25) (at the Blackstone Mall, Millbury MA). I wanted to try on a pair of t-shirts for sizing reasons, and told the changing room woman she didn't have to bother with scribbling my name down on the door mirror as i'd be in an out in a few minutes. She got horribly upset for some reason, stating that this was her job. I just let it go, and said okay, with a smile. But she wouldn't let it go, and she even suggested that I'd given her a fake name. I just smiled and carried on. I'm not sure what her issues are (racist?) but I think I won't be going back to this store. She might consider a non-retail job.

STAY WELL AWAY Wow. I had no idea until now that this clothing store had such bad reviews for pretty much everything. If I had only been on trust pilot before hand I would have never ordered from them. I used to get great quality clothing from them my last purchase was a pair of jeans which have deteriorated after wearing them less than a handful of times in over a 2 month period. After contacting American Eagle they refused to offer an exchange or refund and tried to settle with a measly 15 discount and free shipping off another purchase. NO THANKS. I would highly recommend everyone stay away from this clothing store and spend your money elsewhere

Ordered 5 g-strings for supposingly €35,- as a deal. Each one separately would cost €12,-. After paying I received an email 4 days later saying that some items are not in stock and i don't have to worry because they would adjust my total amount so i would not have to pay for the g-strings i didn't get. Received the package yesterday and they charged me for 3 g-strings for €12 each which is more now comparing to the deal i paid for. I checked their website and the items they said were out of stock are still on stock and able to buy on the website. They are FRAUDS as they didn't even cancel the whole order and give my money back or adjust the website or letting me know upfront they were supposingly out of stock!!!!

Horrible ordering experience, all done with them. Order what you want, get charged, get confirmation of said order, track order and receive only partial. Customer service is pathetic. "Returned" my jeans I didn't receive after telling me they may arrive separately. Can't even get a straight answer if they ever had them in the first place. No wonder their ratings are so low.

The absolute worst shipping ever! Purchased an order they shipped one item out separately after the first package went out ! So, now the first package is sitting in Tennessee while the other will be delivered today ? I paid overnight but, this happens everytime ! Never on time and if you call these people have no idea what they are doing or how to take next step to assist in our issues ! I asked to speak to supervisor bc the employee said I have no idea why your other package is in Tennessee ? I was transferred to a survey never had an opportunity to speak to a supervisor ! Ridiculous ! Poor service , unorganized shipping !

Customer Service is the worst you will get. Dont bother contacting them, actually dont nothing buying anything from them. Avoid at all cost