American Book WarehouseReviews of americanbookwarehouse.com

I had a very positive buying experience with my recent purchase. There was an issue with the book and the friendly customer service team was responsive and quickly resolved the issue.

I bought flashcard CHST book from this provider. My wife had bought me the same exact book, without me knowing. I reached out to return the book, & their return policy is absolutely punitive! First of all, the book was $20 more than what my wife bought it for! On top of that, there was a $9.95 shipping fee which made the book now $30 more expensive! They also weren't going to reimburse the shipping fee, plus a 15% restocking fee, in addition to paying for the book being shipped back! Their method of shipping to me was Amazon, & apparently where they got the book from. So the same book through Amazon was $20 cheaper, with free shipping, & if you have to return it, the shipping back is at no cost! I cannot imagine how this place stays i business, as practically a middle man for Amazon books! I'll never, ever shop from these price gouging middle men, ever, ever again! Shame on you...

I ordered a book from American Book Warehouse expecting a hard cover but received a paperback. When I reached out via email, they responded with kind customer service and offered me a solution that was more than acceptable. The response time wasn't as immediate as some companies, but they did respond and customer support representative was beyond friendly and helpful.

Update to my original review: I was finally contacted by American Book Warehouse’s Customer Service Department. I was offered a full refund if I wanted to return the book. I was also offered a 50% refund if I wanted to keep the book. I opted to keep the book and receive a 50% refund. My credit card account was refunded within a couple of days. I contacted American Book Warehouse the day after I placed an order to say I wanted to cancel my order. I was promptly contacted by their Customer Service Department that the it was too late to cancel the order. The next day I received a notification the book was shipped. I received the book several days later and I have contacted them twice, via e-mail, requesting information to return the book. No reply. I would not buy anything from this store.

Great communication, delivered on time!

Good price, great customer service

I received my book on time and in great condition!

I was looking for a rare find and was so happy to see it listed. The price was fair, the communication was quick and helpful, and the shipping was on time. My book came carefully packaged and in pristine condition. So glad my Google search led me to American Book Warehouse!