American Auto HaulReviews of americanautohaul.com

I would never use American Haul again. I had to relocate from Virginia to North Carolina. I dealt with a guy called Lex Tyler, I am not sure if that is real name since he has what I believe is an Indian accent. He quoted me $220.00 to ship my car from Virginia to North Carolina; he asked me to make an initial payment of $100.00 and then pay the remaining $120.00 upon car delivery in Raleigh. He was going to have my car picked up on a Saturday and deliver it on the following Sunday. After paying him $100.00 and with one day left to pick up my car, he called me to tell me that the shipping company is asking for more money if I wanted my car delivered on the following day, he now told me that I had to pay $490.00 in total. Desperate to have my car moved before I left Virginia on that Saturday and get it delivered on the following Sunday so I could avoid car rental, I agreed to the $490.00. He told me to pay $140.00 in addition to the $100.00 I already paid because the company he was going to use to ship my car wanted to get paid $140.00 before they could pick. On the Saturday when my car was being picked up, I told the pick up company that I would arrive in Raleigh the following day to receive my car; the driver told me that he does not work on Sunday and that he had told Tyler that my car would not be delivered until Monday at the earliest. The driver also told me that Tyler was paying him only $250.00. I called Tyler out of desperation; he told me he was going to call the driver to make sure my car was delivered on Sunday. Anyway, my car was not delivered on Sunday. As of this writing, Tyler has not yet paid the company that transported my car even though I have paid him. He told the shipping company to contact me and have me pay them. I did not have a contract with the shipping company, I had a contract with American Haul. There may be other people at American Haul who are honest, but Lex Tyler, is a scammer, a cheat and a fraudster. Please don't do business with this guy anymore. One other thing I find strange with American Haul is, there is no main phone number to call and lodge a complaint. I would think, this company would have a main customer service phone number that you can call and report someone like Tyler.

I would never go to this company if you want your livehood. They overcharged me, lied to me and only want money. They themselves admiteeed this is fruad. I wouldn’t trust them to ship your vehicle.

I had an excellent experience working with Matt Jhones to get my truck shipped from Massachusetts to Garland Texas. From start to finish Matt was professional, reliable, and communicative. He kept me informed every step of the way and made the process seamless and stress free The truck arrived on time an in perfect condition, exactly as he promised. Matt’s attention to detail and commitment to customer satisfaction truly stood out. I would highly recommend his services to anyone needing vehicle transport. Thanks again Matt for going above and beyond ! Wayne P.

Scammers. Supposed to pick up my car then day after day something keeps happening. The “driver” sends me a picture of an old semi with no sleeper and a fully loaded flatbed trailer that’s bent in half. That’s their excuse for not picking up my car today. And when I call the number texting me it’s a different guy that has no idea what I’m taking about. That’s not the truck and trailer that ships a car from New Hampshire to Florida. Only an idiot would believe that, not to mention I’m a truck driver and you’d never ship a car for $520 for 1500 miles on a flatbed. And again no sleeper.. like come on. These people are idiots. Never give a company a deposit before they pick up your car. SCAM

I had to have my vehicle shipped and reached out to several carriers, including American Haul. Denver, the rep quoted me a price which was much less than other quotes I was getting, which was somewhat of a red flag which had me asking a lot of questions and reading the contract carefully. I did express my concern of the price increasing by the time a driver was assigned (which literally occurs a day before pickup) to which he replied the quote was generated based on actual lane rates and would not increase more than $50-$75 (which I have in a text message). After asking a lot of questions and reading the contract, I moved ahead with them. The day before pickup I got a call that they found a driver and the price was double what I was quoted, which I kind of suspected. Fortunately, I was in a situation where I did not have to have my truck shipped and stuck to my guns about the original quote and that I had in writing it would not increase more than $50-75. After several phone calls, each dropping the price a little more, we finally settled on shipping it for $100 more than the original quote, which was still far less than the other quotes I received. The driver was great, although spoke no English. We had to use Google Translate to communicate. He did have a DOT and MC number which I took a picture of as well as his license plate. The driver asked if he could deliver early, which was fine with us, but he wanted to drop it earlier than we would be at the drop destination due to our flight times. He agreed that I would just text him when we were home and he would arrive to dropoff then. When we got to the new home, he was actually there waiting for us so we had our vehicle by the time we got home from the airport. He was professional and the vehicle arrived with no issues. All in all, it was certainly worth it using this company. I suspect your mileage may vary due to the bait and switch tactics but if you can ensure you are in a situation to NOT have to have your vehicle shipped, you will get better results. As for the driver, all these brokers just hand the load off to a driver they find, so the pool of drivers is probably all the same. I lucked out and got a good one but who knows what the experience would have been like with someone else. I would use them again if their rate was far less than anyone else AND I could swing it to where I could cancel the contract and get my $75 deposit back because the rate increased more than the quote.

Such a great company to work with.

Alexander brooks did a pretty good job

They were 3 hrs late picking up my car but got it there the next morning. 600 miles. I'm satisfied.