SYBIL G.
Very prompt
Very prompt, fair and cordial.
Response from American Alarm and Communications, Inc.Mar 8, 2022
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

American Alarm – Local Security Company Serving New England Since 1971 American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve. Residential and Commercial Security ServicesAmerican Alarm designs, installs, and monitors customized security systems for:• Single-family homes and apartments• Small and mid-sized businesses• Large commercial facilities• Multi-location businesses• Public institutions• Private institutions• Government buildingsWe hold federal and state security clearances for government projects.Our integrated security solutions include:• Intrusion detection systems• Burglar alarms• Access control systems• Keycard and credentialed entry systems• Digital video surveillance (CCTV)• Proactive video monitoring (AVM)• Fire alarm systems• Life-safety systems• Environmental monitoringAll systems are monitored 24/7 by our professional monitoring team.24/7 Alarm Monitoring and Rapid ResponseAmerican Alarm provides 24-hour professional alarm monitoring with fast response times.• Priority alarm signals answered in 20 seconds or less• Phones answered by live representatives• Same-day service availability for priority requests• Field technicians dispatched quicklyOur technicians are:• Licensed• CORI-checked• Professionally trainedWe invest in ongoing training and modern security technology to maintain consistent service standards.Local Expertise. Long-Term Commitment.Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.American Alarm has delivered trusted sec
American Alarm and Communications, Inc. (americanalarm.com) has 725 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 631 reviews with 5 stars · Clear filters
SYBIL G.
Very prompt, fair and cordial.
Response from American Alarm and Communications, Inc.Mar 8, 2022
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
THOMAS ROACH & MARGARET S.
the technicians were prompt and explained the operation of the system to our satisfaction.
Response from American Alarm and Communications, Inc.Mar 8, 2022
Thomas, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
KEN H.
The technician understood the issues with the alarm and solved the problem.
Response from American Alarm and Communications, Inc.Mar 3, 2022
Thank you for your review! If there is anything else you need please let us know.
RALPH KIMBALL J.
Alarm needed repair. American came the next morning, diagnosed the issue and took care of the repair. Very experienced tech person. While he was here, he switched my contact method to wireless whi9ch allowed me to cancel my Verizon landline. Very pleasant experience!
Response from American Alarm and Communications, Inc.Mar 8, 2022
Ralph, thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
customer
Five stars now and always. Tech is prompt and courteous and knowledgeable.
Response from American Alarm and Communications, Inc.Mar 3, 2022
Thank you so much for such a wonderful review. We are glad to hear our tech left such a great impression! Please let us know if there is anything else we can do for you.
Janet S.
Always responsive and helpful!
Response from American Alarm and Communications, Inc.Feb 21, 2022
Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
ANTHONY JR & DEBORAH C.
great polite and helpful
Response from American Alarm and Communications, Inc.Feb 21, 2022
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
Hanson Family D.
Fast Response - fixed the problem first time.
Response from American Alarm and Communications, Inc.Feb 21, 2022
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.