B H.
landlord
Staff arrived earlier and on time service
Response from American Alarm and Communications, Inc.Aug 8, 2022
Thank you very much for the positive review! Much appreciated!

American Alarm – Local Security Company Serving New England Since 1971 American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve. Residential and Commercial Security ServicesAmerican Alarm designs, installs, and monitors customized security systems for:• Single-family homes and apartments• Small and mid-sized businesses• Large commercial facilities• Multi-location businesses• Public institutions• Private institutions• Government buildingsWe hold federal and state security clearances for government projects.Our integrated security solutions include:• Intrusion detection systems• Burglar alarms• Access control systems• Keycard and credentialed entry systems• Digital video surveillance (CCTV)• Proactive video monitoring (AVM)• Fire alarm systems• Life-safety systems• Environmental monitoringAll systems are monitored 24/7 by our professional monitoring team.24/7 Alarm Monitoring and Rapid ResponseAmerican Alarm provides 24-hour professional alarm monitoring with fast response times.• Priority alarm signals answered in 20 seconds or less• Phones answered by live representatives• Same-day service availability for priority requests• Field technicians dispatched quicklyOur technicians are:• Licensed• CORI-checked• Professionally trainedWe invest in ongoing training and modern security technology to maintain consistent service standards.Local Expertise. Long-Term Commitment.Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.American Alarm has delivered trusted sec
American Alarm and Communications, Inc. (americanalarm.com) has 725 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 631 reviews with 5 stars · Clear filters
B H.
Staff arrived earlier and on time service
Response from American Alarm and Communications, Inc.Aug 8, 2022
Thank you very much for the positive review! Much appreciated!
Ven M.
We have really been impressed with American Alarm. On the initial appointment, they looked at my existing system and explained how the transfer of monitoring would go. I then got the alarm.com app, and it was so easy to setup and use. We have also since added the video doorbell. They are very easy to reach out to for service and have liked how quick they are able to get someone out to our house. Would highly recommend to anyone looking for a security system provider!!
Response from American Alarm and Communications, Inc.Aug 8, 2022
Hey Ven, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
JOHN S.
my backup battery died and they came with a replacement. my only concern is that the battery and service should of been for free.
Response from American Alarm and Communications, Inc.Jul 13, 2022
Thank you for your feedback. There was no charge for the service visit but we did have to charge for the battery.
DAVID S.
the tech did a great job, he was late do to no fault of his own his GPS screwed up and sent him to stowe rd. instead of stone rd.
Response from American Alarm and Communications, Inc.Jul 13, 2022
Thank you for letting us know how happy you are with our technician and being so understanding about the GPS issues.
George
This was not an easy, nor quickly accomplished task, but the technician persisted, and in the end, I believe the correct arrangement was made.
Response from American Alarm and Communications, Inc.Jul 13, 2022
Thank you for your review and welcome to American Alarm! Our technicians always work hard to make sure our customers are taken care of. We are glad to hear you are satisfied with the results.
Mozart's L.
Perfect in all ways!
Response from American Alarm and Communications, Inc.Jul 7, 2022
Thank you for your kind review!
Peter C.
Ich war sehr zufrieden mit dem Service, sie waren sehr verständnisvoll, vielen Dank.
Response from American Alarm and Communications, Inc.Jul 7, 2022
Peter, Thank you for your wonderful review. It is always our goal to leave our customers feeling safe and satisfied! Danke!
iZotope/Soundwide
Fantastic work by the team on short notice. Really appreciate the effort into getting our new office setup with the variety of special things we required. Wholeheartedly recommend! Bob Consorti Sr. Dir of IT iZotope/Soundwide
Response from American Alarm and Communications, Inc.Jul 7, 2022
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services. Thank you for taking the time to share your experience and we look forward to working with you again!