Stephanie F.
Day-Of Bait and Switch + Harassment — Completely Unprofessional
This company engaged in a clear bait-and-switch the day of scheduled pickup. I was quoted and confirmed an agreed-upon price. On the morning of pickup, they suddenly demanded additional money above the agreed amount. At that point, I had no practical alternatives — I was scheduled to fly out early the next morning, and rearranging transport on such short notice was impossible. When I refused to pay more than what was agreed, the situation escalated beyond unprofessional. I was left a voicemail containing personal insults, including being called “psycho.” That alone should disqualify any business from operating in a customer-facing industry. To be clear: my vehicle was not yet in their possession, but the timing was intentional. This appears designed to pressure customers into paying more when they’re already boxed in by travel schedules. Auto transport requires trust, professionalism, and transparency. This company demonstrated none of those. I would strongly advise others to avoid them and spare themselves the stress, harassment, and last-minute chaos I experienced.
Response from Ameri Auto Transport LLCJan 15, 2026
Hi, we’re very sorry to hear about your experience and appreciate the opportunity to respond. We want to clarify that we do not authorize drivers to hold vehicles or demand additional payment at delivery. If any extra amount was requested at drop-off, that was not approved by us and goes against our policies. The price in the contract reflects our agreement, and drivers are required to honor it. We take allegations like this extremely seriously and ask that you contact us directly so we can review the contract, payment records, and driver communication. If an unauthorized charge occurred, we will work to resolve it and assist with reimbursement as appropriate. — Ameri Auto Transport LLC 🚗