Ambrosia SystemsReviews of ambrosiasys.com

I bought the Blucon in December and although it was difficult to connect at first, I was able to get it connected and everything was fine. Sometimes there would be a few hours where the sensor would not detect the readings until suddenly my new Libre 2 sensor broke. I thought it was a fluke so I waited a while (I couldn't risk my sensor breaking while I was at work or something) and when I had a few days of vacation I tried the Blucon again. This time it broke, two new sensors in a row. One of them was not even active for 3 hours. This was a serious problem for my health as I suddenly ran out of sensors and had to go back to the traditional finger blood glucometer. After all this, a few days ago I decided to give it one last chance. At first it stops working for a few hours (in one of them I had a severe hypoglycemia when I could not see what my reading was) and finally the sensor breaks. When I contact technical service, they don't help me. They tell me that no one has ever had that problem. They just tell me not to scan with my LibreLinkApp (when the website says it can be used without a problem) and to change the battery in the Blucon. They are playing with people's health and not helping customers when they have a problem. They won't even give me the claim form, after requesting it.

Ambrosia’s service is not even worth this one star. Their customer service is pathetic. I bought the blucon devoce that is suppose to be waterproof, I use their plaster supplied to me and water proof plaster and water still got into the devices, within less than 2 weeks the battery was flat, replaced it and the same happened. What was Ambrosia’s response? Replace battery and dry device with a drier. I have asked for a refund but they keep talking around the issue. Really arogant staff. They happily take your money but when issues arise they give you silly answer or ignore your messagesz

This product is garbage. Just terrible. The readings are highly inaccurate, the arm band does not stay on and customer service is abysmal. Just abysmal. Such a waste of money.

I purchased the Nightrider Blucon in Aug 2022. I've had T1 diabetes since 1978 & have used many tech products along the way to improve control. Don't waste your money on this one: read the reviews here & Google. Hardware issues: numerous, starting with high battery consumption combined with a battery cap that is VERY difficult to remove. They've known about the battery cap issue for a long time (even sending an extra cap in the original packaging b/c they know you'll break it within weeks), yet they refuse to re-design it. Software issues: too numerous to catalog here, I became convinced it was making my control WORSE not better. Poor re-connection algorithm; graphing (Wear OS) is nearly illegible on the watch; must press 3 buttons on the watch to see a reading, etc etc etc. I've asked for a refund many times within days of getting the device, but Ambrosia refuses to answer that question but has no problem asking me to try and endless stream of software upgrades rather than doing proper software testing themselves.

Delayed deliveries: paid for express shipping (2-5 days) because I needed the product with urgency; they SHIPPED the item 14 days after I completed the purchase. Just AWFUL customer service. They will lie or just ignore your questions and delete the chats. As a fellow diabetic, my sincere advice is to keep yourself away from this company and their products.

Save your money! The Blucon lasted all of 3 months and Ambrosia has TERRIBLE customer service.

I have used Ambrosia Blucon with Libre 1 for 6 weeks and have just thrown it in the garbage for the following reasons: The best batteries I can buy lasted a maximum of 8 days; The first time I changed the battery, the battery door was stuck (this resulted from adhesive on a patch to keep device in place and waterproof). The battery door was damaged and I am still waiting for a replacement. They talk a good game; however, follow up leaves much to be desired; The battery door, and other parts, use substandard material - I am sure the door could be made for less than $0.05.

Terrible product.. I bought the Non Waterproof Ambrosia Blucon Nightrider along with the 3D Arm Band in India Online through the Ambrosia website. It’s been no more than 24 hours that I used the product. Sadly it was a big mistake.. Conceptually it’s a decent idea.. but from an engineering stand point it will never ever succeed.. The moment Libre provides an App support in India.. This product will find its fate in a dustbin.. I have requested the company to take back the Device but I guess these blokes are already neck deep in trouble.. I don’t see them surviving any further. IT IS INDEED A TERRIBLE PRODUCT AFTER ALL..