AMBFURNITUREReviews of ambfurniture.com

I thought I would leave my feedback here. I see a lot of negative reviews about AMB. And I was really nervous because I already placed my order. So I was already prepared for the fight and trying to get a refund. But everything went smoothly and pretty quick considering the COVID delays in general. I placed my order on 9/27 Sunday 9/28 Monday my order had been processed/shipped 10/1 Thursday the shipping company sends me an email, stating they would contact me to schedule a shipping date. 10/8 Shipping company called and we set the date for delivery on 10/15. Everything arrived in great shape and no problems. So from the day I ordered to my front door was 18 days. Now 1 of the boxes was missing 4 bolts, I have emailed them and they replied back same day and said they would ship those out from the supplier shortly.

WORSEN COMPANY EVER I BOUGHT A SOFA AND THEY MADE ME WAIT FOR 5 MONTHS AND WHEN ARRIVED IT WAS DAMAGE ALL THE WAY INCLUDING DIRTY AND NOT ALINE . I WOULD NEVER BUY AGAIN WITH THEM. NOT PROFESIONAL NOT GOOD CUSTOMER SERVICE AND THE GUY THAT ANSWERED THE E MAILS IS LIAR THEY NEVER ANSWER THE PHONE AND THEY STILL USING COVID AS AN EXCUSE WHEN EVERYTHING IS WORKING FULL TIME.

what a horrible experiance and customer service ,I order a desk that was expected to arrive the end of September , ,I was trying to call for few days and the line was busy ,when I finaly got a hold of them a person name Tracy answerd me in a very rude way and hang off the phone on me ,when I called back and asked to speak withthe owner 'after a long hold they said he is to busy and my ordered is canceled ,this business is a scam !!!

I ordered a dining set beginning of August and I reached out and Anthony said I would get end of August or early September. Then I reached out a second time and he said the end of September. I then reached out a 3rd time and he said late October. I then said I would like a refund because he said it was out stock and was waiting on chairs but when I purchased it the site said in stock. Anthony got defensive and said it didn’t say in stock but I had the picture proof. Then I got an email from AMB saying a refund was given. We didn’t get like $40 back from our refund which I don’t understand why not the full amount. They were then ignoring my emails. They are not liable. I believe they are a scam. Never doing business again with them.

Our sectional couch was shipped after 5 weeks (in fairness, this happened during the pandemic so two extra weeks isn't that outlandish). All the pieces were correct and in good condition. My biggest frustration was their lack of communication--I didn't get a purchase confirmation from them until I reached out to ask for one, and likewise we didn't get a shipping notification and found out that it had shipped by calling in to check on the order. Due to all the BBB complaints and such, this made us nervous. Once it was in the shipper's hands, however, everything was communicated and proceeded as expected. So overall it's not a "scam" like some people have said, but you might need to be proactive in keeping track of a big order. Making sure that these notifications are sent out would go a long way in improving their image.

Must have cheap prices cause you never recive your order. Placed order June 17,2020 company does not answer calls or email. ...G.Dear

Ordered furniture in late April still haven’t received it. Keep telling me it’s on it’s way. Terrible service.

We decided to take a chance on this company and order a dining room table. Unfortunately, it took me about 2 weeks to open this box because we are currently remodeling our home. When I opened the box the paint from the table was chipped and peeling, the table also appeared to be used.(see pictures) I contacted the company and Anthony ( the owner of the company) answered the phone. Anthony advised me that he would get in touch with his supplier and see if they would be willing to "honor" the defect in the table. Anthony requested we send pictures, but advised me that the manufacture probably won't honor it because it appears to be the fault of the customer. We sent pictures to Anthony back in March. I called back today because we haven't heard anything from the company. Anthony informed me that the manufacture wouldn't be replacing the table. I informed Anthony that the table was like that when it arrived and we should not have to keep a table that was damaged upon arrival. I also asked Anthony why didn't he provide us with that information sooner? Anthony went on a rant about COVID-19 and how California is on lock down. Anthony was very rude, at times got loud, and over talked me while I attempting to explain my problem. When I asked Anthony if I could speak with his manager he informed me he was the owner of the company and "I've already told you that we won't be replacing it". I asked Anthony for the number of the supplier and he told me I needed to look up the company via google because they've asked him not to provide their number to anyone. We were not requesting our money back, we just wanted the table replaced or at least the part that was damaged. Anthony the owner is very rude, doesn't stand behind his products and blames his vendors when things are not right. Anthony will not provide any contact info for his vendors. Please be aware this is a scam!!! Do not buy things from this company.